Ridgeland, United States
401 Sycamore Dr
N/A
+18437179538
I am downgrading my review to a 0 based on the service of this dealership after purchase. Before I could even use my RV the bed tore away from the wall when opening the slide out. And, after a rain the floor was flooded at the door. This is a brand new camper. After calling and getting passed around at the dealership (and not getting a call back after promised) I was told in not-so-many words "tough luck." They refuse to make good on the products they sale and just told me to Google the manufacturer and call them. This is extremely poor customer service. Be very leery of the good reviews you see because they pay you 100 for leaving a review. But, they have to see it before you get paid. So, they make sure they're good. I've filed a claim with BBB and have submitted a complaint to their parent company - Camping World. But, as usual, nothing will come of that.
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We are very excited to now own our new Conquest camper. We had excellent service with Shannon (GM) we love what we got for the price. Looking forward to many fun exciting adventures in the near future.
If you’re looking for a RV you need to come here! They want your business and their pricing, service, and technical knowledge reflects their desire to please their customer with top notch performance! Noah, Mandy, Justin and the rest of the sales team made the sale effortless and pleasant. We look forward to years of RVing ! Thanks. Bill and Nancy As a added note: The Tuesday special in their restaurant of Turkey Wings, Cabbage & Rice with Delicious Cornbread was a delightful surprise!!!!
If I could give this place 0 stars, I would. Bought our beautiful Nexus Bentley RV there on Aug. 29, and just today have been in touch with Nexus (the factory) to learn we are not even in the system as the owners. Their system says the RV is still on the dealer's lot. We bought our RV and then left on a 7-week trip, were gone 4 days, and the dealer called us to say the credit union backed out (this was AFTER we were preapproved and signed all the loan papers). Had to REDO our loan documents on the road, totally the dealer's fault that this went wrong. Returned from our trip, needed quite a few adjustments done, including the ripped seat (see photo) that was in that condition the day we first looked at the unit. The salesperson, Mandy Wilson, said, "It's already been ordered." Nope. They had our unit 7 weeks (all of Nov., most of Dec.), and as of today, Nexus has never heard from them about the seat, and like I said, we are not even in the system as owners. It takes three to five phone calls to Factory Direct to even get someone to speak to you. Literally, save yourself a bunch of headaches and by from any dealer in SC or GA other than this place. You will NOT be a happy camper if you have to deal with them.
The worst customer service you fill find anywhere. All of the Google reviews are bought and paid for - they offer you to give a good review before you leave with your new toy. Not only was the service terrible from browsing to buying, we just took our boat in for its first 20 hour service and *shocking* they put together multiple components wrong during the set up of the boat. Never will recommend anyone step foot in there for anything.
Factory Direct has been such a pleasant experience. Steve helped us choose and buy our first camper and he was extremely friendly and helpful. I'm so happy with our camper and Factory Direct has made the entire process so smooth and pleasant. I highly recommend this dealer if you're looking for a great camper with a very friendly staff who wants to do everything in their power to help you and make sure you're being taken care of!
This 5* review goes to Steve he was amazing from start to finish, He is the only sales man who actually called me back ( I called more then once and spoke to more then one person with no follow up) he made sure to stay on top of everything as we were on a time crunch. A few times we sat hearing nothing but as soon as we spoke to Steve things were moving again, he even came on his day off to over see the delivery of our travel trailer, that is a true salesman we will purchase from steve again when ready to purchase a boat here soon. Thank you Steve
Wonderful, helpful staff from the receptionist to the salesperson to management and service. Worked with us to get the RV we wanted at an exceptional price. So happy we drove the four and a half hours to do business with them.
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