Panama City Beach, United States
8308 Panama City Beach Pkwy
N/A
+18505885803
We purchased our boat from Factory Direct Marine & RV Panama City Florida in Oct 2016 and have enjoyed taking it out with family and friends. The only problem I've encountered was the fuel gauge not reading the correct amount of fuel. I took it back to the bearded mechanic and he replaced it free of charge. I also had my annual maintenance performed to keep it running smoothly. Reasonable prices and great service.
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My husband stopped in to look at a travel trailer for us and our son to stay in while our roof is being repaired. Rodney was very helpful and found exactly what we wanted. He quoted us a great monthly payment and actually got it lower. I highly recommend going to see Rodney (he's the manager).
Worse experience ever. My family and I decided to purchase a camper last Tuesday November 6th. We were told the paper work would be done Wednesday and we would have it delivered on Thursday. We called multiple times on Wednesday trying to make sure paper work was finished up. I was told it was done and Thursday we would be good to go and that they would call me that morning. I waited till 11 a.m. never received a call. So when I called, the manager answers and he says they never sent in the paper work and it would be Saturday when we could pick it up. Saturday I call because once again they did not contact me. They tell me that they are finishing up and they would let me know as soon as it was ready. They never called and when I asked to pick it up they said they’re still working out stuff with paper work. It is now Monday and I was told it would be ready this morning. I called to see when it would be here they said we just left at 2 p.m. I waited and waited 5:15 they finally show up. Now granted the delivery guys were cool. I’m just upset that they took this long after we were told the longest it would take to get here was this past Friday. Also a piece of the cabinets were damaged. We were told we could have a discount or they would fix it. Neither happened and now they say its under warranty to just call back later on and I can pay them to tow it back there. What a joke. It seems once they make the sale you’re just another number.
Thank you Rodney for being patient with me while I demanded that I have a closet and a tub...lol. Rodney made sure he kept me informed every step of the way and made sure I made it home safe...Yes , I pulled my own travel trailer home. Thank you so much for helping me find my temporary home after hurricane Michael uprooted me.
If there was an option to leave a 0 star review, I would. The first time we tried to get a trailer after the hurricane, we came in the day and returned at night to buy it. It had allready been sold. The guy told us "oh sorry, we forgot about you." We were furious. The second time, we got a trailer, but it was extremely poorly cleaned and stunk. Now, we paid for a tag, and never received one. Right now their closed, for good.
Awesome sales. Will come out and acknowledge you. Let you browse and answer questions
The 5-stars is for Brian, the service manager at Factory Direct! We bought our camper in December 2017 and it was a nightmare from the start. Brian has been the only positive part of our experience with this company! He provides excellent customer support.
We have been shopping off and on for a travel trailer since Hurricane Michael. We looked on line and at other dealers but had not been able to make a deal that met our requirements for the unit and budget until we met with Mike Winters at Factory Direct. Mike helped us fined the right unit and Rodney worked with us to make the money work. We take delivery this week.
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