Fairfax, United States
10400 Eaton Pl #210
N/A
+1 7034792797
There was a tremendous amount of miscommunication when we attempted to set up a cleaning of the carpets in our house. When the service came and couldn’t clean our carpets (due to said miscommunications), we simply asked them to leave and called another service; the following service we called had our carpets cleaned the next day. We also left a poor review to reflect the poor experience. The manager called us (multiple times in a row) after we had already decided to go with another service, not to apologize for the miscommunication or attempt to keep our business, but rather to tell us that we were solely at fault for the miscommunication; he seemed focused of getting us to take down our review. We ended the call after we made it clear that we were no longer doing business with this service. We finally ended up blocking him when he sent us a text message, still insisting that we remove the review. This situation was handled completely unprofessionally, with little regard for customer service. 1/5
like
Next day service was awesome! 3 employees for my one bedroom condo. Will definitely be using them again.
We needed cleaning services in a hurry for aging parents living in a large home. We researched the popular cleaning services in the Fairfax area and after calling and interviewing each company, we decided on Elite Cleaning Services. They are very competitively priced, bring their own equipment and supplies (they offer “green” products for same as regular) and we’re able to come out the very next day. The ladies that cleaned were really nice, communicated well and were open to direction; which made it easy to get the house cleaned the way we wanted it. During the cleaning, Matt Ibis from the office made a personal visit to see if things were going smoothly and to evaluate the house for future cleanings. We thought this was a nice touch. After the work was complete, Matt was flexible on scheduling and offered us a very fair price for reoccurring visits. We feel comfortable that out parents will be taken care of since we do not live in the area. So based on today’s experience, I would recommend Elite without reservation.
Great customer service and they did an exceptional job cleaning my place!!! I recommend using them if you have a busy lifestyle like mine.
The first thing that impressed me about Elite cleaning, is that when I called them today, they were at my house within 20 minutes for a tour and back with a cleaning team within two hours. The cleaning team was very professional and efficient. After they finished cleaning, they asked me to take a look at the house and make sure everything was to my satisfaction. When I asked them to do something additional, they did, with no problems or concerns. I have now decided to set up a monthly service.
Deli
The best companies in the category 'Deli'