Fairfax, United States
11201 Fairfax Blvd
N/A
+1 7032734778
Wheelchair-accessible car park
Avoid if you are doing repairs or diagnostics on your car! I took my car for a Safety Inspection here on 09/02/2020 to Jermantown Shell and due to a light not functioning failed the test. I agreed to perform a diagnostic on the vehicle to determine what needed replaced/fixed for which I was charged 100. Diagnostic result was that \intelligent relay\ of the car needed replaced and fixing quote was 350 which I found too high and passed. I ordered the part myself and had the part replaced elsewhere and went to get 2nd opinion only to find out that diagnostics done on my car was incorrect. In addition to misdiagnosis on my vehicle, I found that fuse box cap was broken loose, cap on one of the fuses was missing and passenger side high beam wire was stripped just to gauge the voltage and was left naked! That is not just manhandling, it is also putting customers' safety at risk and is hazerdous. I complained to Chase, the manager at this location and was treated very unfairly and unprofessionally. I not only did not receive an apology, or offer for a solution, I was told that I was lying. While I was explaining about the damage that was done as a result of this misdiagnosis and showing them what I meant by their total disregard and recklessness towards my property, they suddenly \had enough\ of the conversation and walked away. Even getting refund back had to be so difficult with the passive aggressive behavior shown by Chase as the Manager of this location. I have tried to reach to this location's management but never heard back from them.
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I spoke with Chase, who was very thorough in sharing how much the transmission fluid change process was and about the need to change my water reservoir. The quotes at Jermantown Shell were cheaper than the other places I had inquired.
Amazing quick service and super friendly cashier with an amazing attitude, definitely worth any drive to come get your car done
I recently moved from Fairfax to Dumfries but came back to have my Emission Testing done and the only reason I make the trip is because of the friendly service. Michael Hall is always a pleasure, just very professional over the last few times I've had my testing done. Thanks!
I have been coming here for years. I loved that my vehicle was always fixed the same day. But recently I have noticed that when you come in for inspection, there is always something wrong that will not pass inspection. I was told that I had a bad ball joint. I took it to another shop and was told that I had no issues with either ball joint. I think they are doing this because they really don't make a killing on inspections. So they tell you there is an issue so you can bring your vehicle back to them to \FIX\. Going to find another shop to go to. ALSO, I think this was done because I am a female. Please check your inspector. Ripping customers off will bite you later.
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