Fairfax, United States
8316 Arlington Blvd
N/A
+1 7035738080
Toilets
Wheelchair-accessible toilet
Be aware that you will be charged for a retinal exam that is not covered by insurance. You will not get advanced notice and you have no choice in the matter. My intake paperwork that I received after checking in stated that I would undergo a retinal exam which is not covered by insurance. The paperwork stated that if I refuse the exam, then the doctor may terminate the visit. I did not consent to the exam, I only signed to acknowledge that my appointment may be terminated if I refuse the exam. My doctor never informed me when the exam was being done, so I was never given the opportunity to refuse the exam. I was charged 45 for a service that was not medically necessary and that I did not want. I think that if this office has this policy to require all patients to undergo this exam, this needs to be stated when the patient is scheduling the appointment over the phone. It is inconvenient to only learn after coming in for your appointment that your appointment may be terminated if you refuse the exam, and then furthermore not even be given the opportunity to refuse it.
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Unethical. They overcharge on co-pays. They charge you the co-pay amount for seeing an ophalmologist but you don't see an opthalmologist, you see the lower co-pay, less qualified optometrist. They also test my eyes for pressure in morning appointments, when pressure is naturally highest throughout any 24-hour period, so that is somewhat bogus. Therefore, they lost me as a long time patient.
I had my new glasses few weeks ago at this location, then I came back requesting a form to be filled out from the DMV, the front desk lady told me that they are busy and to wait, I told her I just need to leave it with you and I’ll come back later to pick it up , again she asked me to wait?! After 15 min I just left , I don’t understand what kind of customer service is this? I’m already a patient who is asking to retrieve his data in order to get another work done. I’m going to re do the whole eye check again somewhere else and pay money again just because they don’t have a min to pick the paper from me. I’m no longer going over there.
Dr. Reisner is very caring and knowledgeable. He explains everything in a way you understand what is going on. He will answer all your questions. The office staff are great as they get you in and are ready for you when you arrive. The nurses are great they also explain what each test does and very professional. I highly recommend The Eye Center Fairfax.
I was a driver for a friend, I watched people who had a 10:30 appoints go ahead of a 10:15 appointment. When I asked about this, the doctor himself was very rude, he first put his hand up and make hushing sounds, then he stated he'd talk to a man about it, but not to a women, because women can't understand. He then stated if you get stuck in traffic and arrive an hour late, you will still be seen before the people who made it on time. They say it takes 2 to 2 1/2, it took 3 hours and 45 minutes before he was ever seen. They maybe do good on the surgery but they have no organization or customer service skills.
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