Fairfield, United States
1652 W Texas St
N/A
+1 7076568402
Called within a few days of filing a Vizio warranty request. Was on time for the appointment and was done very quickly. Courteous and professional.
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I bought a new LGCX65 OLED TV and experienced what I've learned to be a common issue with LG TV's: a vertical line that appears which is apparently a product defect particularly with the panel. I reached out to LG Support, who very quickly directed me to a 3rd party service provider: Andwaunnia Carter dba A-Tech Service Pros. I gave them a call to explain my situation and they mentioned that they'd order the panel but there's a chance that there could be a delay to COVID-19. They promised to follow up "within the week". Perfectly fine and understandable. But then a week had gone by with no response. I called a number of times and left text messages. I was finally able to get to the same person, who seemed extremely distracted and said she'd "call back in 5 minutes when I get home". After an hour of no response, I called back with no answer. A few days (and several daily calls later), I was finally able to reach the same person who said that the tracking number suggested the product was delivered and she was confused. She then said she'd follow up and get back to me the next day by noon. After not hearing from her, I called that evening with no response. This whole thing has been very frustrating and the lack of response and poor customer service has led me to write this review: please refrain from using this service with your TV's. If LG directs you to this supplier, kindly suggest a new one. I filed a new request and complaint and was directed to Alpha TV & Electronics, who so far have been extremely helpful and seem to be on top of things. I've also shared a screenshot of our text message "conversation", as I was directed to send any questions via text to the number provided.
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