Fairlawn, United States
375 Ghent Rd
N/A
+1 3306685000
Wheelchair-accessible entrance
On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on the ground and the bead flew across the room... because whom ever packed it didn’t rubber band or tape the box closed. Although nothing was broken, I messaged Jared website with regards to the item. The woman I spoke with was helpful and stated she would take note of it to her supervisor. I then proceeded to ask her about cleaning the bead as I received it completely tarnished... the bead, where it should be bright white and sparkly silver around the stones and enameling is completely tarnished. She gave me link to Pandora for cleaning instructions. As I look on Pandora, I see I have none of the items to be able to clean this. I shouldn’t receive an item I just purchased and have it Arrive tarnished and then have to clean it that ridiculous. As I look at this item more and more I see the resin enamel on the top of the ornament is more a yellow white than the resin enamel on the bottom. Which is a bright white. I’m definitely frustrated....This was a gift for someone, now I have to do the leg work to make it presentable. Update: they responded to BBB claimed they would be reaching out to me and sending a GC. Never did tho. CC dispute update: they lied and said item was sent in excellent condition.
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Horrible customer service! CEO Gina Drosos has turned her company into a “plane crash”. Jared particularly Has gone downhill! It’s done. They’ll be closing even more stores. They refused to help me at all even after waiting on phone for hours and numerous calls.
I work there.
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