Fall River, United States
350 Commerce Dr
$
+1 8005285599
N/A
I was recently at Rhode Island Novelty. I was impressed with the people I met. They went out of their way to help me even though they were not opened due to Covid. I will definitely be back.
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Don't ever give review, but this place was amazing. The customer service was great. I sent a request in and they gave me all the information I needed and received what I wanted.
I should have read the reviews, before I ordered from them. SOOOOO DISAPPOINTED. When you check out, you are given a max that they will bill your credit card to include shipping. They ship the product, then send you an invoice. The shipping was 73% higher! AND they billed my credit card the other 73% for shipping???? I emailed and called to cancel, because UPS said they had not received the package. They said they would take care of it. I get an email that night(5:45 Central time) that UPS had received the package and it was on the way! I called the next day and they said they would have UPS return the package and credit me in 2 weeks????? What a rip off! I called again on Friday, because UPS notified me that the 2 packages would delivered on Saturday? I called again. They tried to give me a 30% discount on the freight charge. I said no, I would not deal with a company with bad business practices. Guess what I rec'd a small box on Saturday and I guess the other one was returned. There is NO WAY 1/2 of my order was in that small box. Now I have to deal with waiting on a return authorization and taking the package to the UPS office. AND still wait to be reimbursed.
Have purchased from Rhode Island Novelty for over 10 years for our church festival prizes and they have ALWAYS served us well. Have very rarely experienced an issue, but when there was an out of stock situation or damaged shipment they worked with me to find alternatives that both met our needs and arrived in a timely way. Every so often we have checked prices and RI has typically had both good prices and inventory to meet delivery schedule. First class organization!
Massive facility, they have a showroom of some of the many available products, as well as online and catalog sales.
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