Falls Church, United States
5522 Leesburg Pike
$$
+1 7035318036
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The store itself is okay and I found everything I needed for a birthday event, but none of the sales associates there are trained at customer service. This one girl was very nice to offer a discount, then she confirmed multiple times that I would be able to blow up the balloons I bought in store for free. I wasn’t expecting it to be free, but I did end up having to pay when I went back the next day. That’s fine, but don’t adamantly confirm something you are unsure of with a customer.
like
I came here on a Friday afternoon and it was a very busy day for them. The girl assisting me was very patient with me. I came to pick up balloons for my friends sons birthday and tried making decisions on which balloons to get. Went back and forth to inflate or not and ended up inflating all of them. Walked out spending 78 on about 10-12 balloons and luckily fit in my truck! Lol. Before I drive off, I had to double check I got all the balloons I paid for and luckily I did because I forgot one! When I went back in, I brought the receipt with me just in case, and the line was so long down the aisle way... I had to sort of shout to the girl who was busy and told her She forgot to give me one of the balloons and she was very apologetic about it. When I got home, one of the foil balloons lost a lot of air and deflated, which I was upset about because it wasn’t cheap! But in the end, the girl assisting me was very patient even tho it took me 2 hours to figure out which ones to get! So it was fine! :)
Super good
Utter rip off. 1.99 to fill an 18 inch balloon with helium. OK, fine. But 7.99 for anything even slightly bigger. 7.99!!! What really annoys me is that I bought a pack of 8 balloons of 18 inch size from Amazon to the store to be filled. The person serving told me there were only 6 in the pack. I assumed Amazon had made a mistake and pulled 2 other balloons out of a pack I had also bought from Amazon. They were bigger than 18 inches. Slightly. I looked at the receipt later. She had charged me for 8 of the 18 inch balloons (and to be fair I was handed 8 balloons) but why knowingly charge me for 8 and claim there are only 6, making me fill larger, more expensive balloons at 4 times the price??
Terrible quality and ridiculous price. I got several items for a new year party. The horns didn't make any sound. The glow stick poped open and the liquid inside splashed all over my face and burn my eyes. Thanks goodness it didn't happen to the kids but me. Never again!
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