Farmers Branch, United States
2270 Springlake Rd #400
N/A
We pad a pipe bust under our foundation and we caught it early and turned off the water. There was approximately 250 sq ft that had water and needed dried out. One little place about the size of 9\ X 50\ of sheet rock had to be cut out in the master closed. The rest was pulling up a small area of flooring and some small areas of carpet. When our plumber came out he told us he called his friend who has works for a Restoration company to meet him here to help us. Brock came out and gave me an estimate for the job which included everything minus the flooring. I was putting in new flooring and did not need him to repair that. I told him I did not want to use different people to get this done and he said not to worry they do it all from beginning to end. I received an invoice from this company and it was more than I was originally told and that did not include any of the things they tore up. When I asked what the next step was he said he would have a person from that department send me an invoice. I received that invoice and was shocked at what they were charging for the small 250 sq ft of what I needed done! I sent an email back saying their invoice was extremely high and the answer via email I got back said since it was a small job they had to make it worth their trip. If I would have gone with them the job would have been more than double of the original estimate I received.
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YOU WILL REGRET HIRING THIS COMPANY! My client's were charged approx. 4x the industry avg. & a lien was placed on their home while still in the process of negotiating the outrageous water remediation invoice! The investigative & legal depts of my client's insurance co. are now involved & have confirmed that several restoration companies such as this one charge excessive fees for unwarranted work. TDR was unwilling to negotiate a reasonable fee for the remediation after concerns and discrepancies in their invoice. My client's total insurance payout came to approx. 24k with just under 10k for water remediation. TDR's bill for water remediation was approx. 28k which was an avg. of 4600 per day! On the whole, the restoration industry charges approx. 1k-1500 per day for water remediation work. The most egregious line items were exorbitant rental fees for fans & humidifier equipment to the tune of 1500-2500 per day which padded the bill by approx. 18-20k. Additionally, they never quoted any costs or estimates upfront. Someone under duress probably isn't even going to ask when standing in 2-3 inches of water. I liken their tactics to ambulance chasers offering svcs. to people under duress! As a real estate professional I will never refer this company to any past, present or future clients and strongly advise anyone to avoid this company!
Deli
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