Moon, United States
863 Haven Beach Rd
N/A
+1 8047254080
Farmer's Septic installed our Clearstream system, when our house was built. It has performed very well, and they have inspected and maintained it for 16yrs. I have found them to be competitive in their pricing and quick to respond for urgent repairs. Their technicians are very pleasant and competent in their work, and Mr. Farmer has been very helpful with questions. The office staff is patient with billing matters and pleasant on the phone. Yes, they are sometimes very busy and cannot respond right away, but only to non-urgent matters. All companies prioritize their workload.
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A pipe in my outdoor septic system was clogged and I asked Farmer's Septic Services to remove the clog. They sent someone out, who did not wear a mask, to looked at it and said I don't know how to fix it, I will come back this afternoon with help. No one came that afternoon. I waited a few more days and not one called me or visited. I finally cut the pipe myself removed the clog, and repaired the pipe. Farmer's Septic Services was 100% worthless.
I called & spoke w/ a receptionist. Asked if they could come out & take care of roots in septic box & fix one of the risers. She said they'd call me back shortly. Never returned my call. Our closing attorney called 2 weeks later (today) & the woman told her \ I don't think he wants to fool w/ that.\ What??? That's literally your job. Unbelievable. Don't waste your time w/ this Co. We found another Co. that is grateful to do the work & take our money (1,500).
When we bought our new home we had no idea how to service our Clearstream septic system. Mr. Farmer & his staff came out and serviced our system for the first two years for free, as they were able get Clearstream to honor the contract giving us two free years of service. My husband didn’t want anyone on the property while we weren’t home, so they worked around our schedule. They have put up with all my crazy questions, and even came out SAME day to our home in henrico (1hr 45min from their office) when our septic alarm went off. Russ, their technician, was so kind and knowledgeable, and he took his time explaining what he was fixing and why. Did I mention how reasonable their yearly maintenance fees are?? The lovely ladies at the office always return my calls, and are wonderful to deal with. I rarely write reviews, but felt I needed to, as this company has really been good to us.
When we built our home in 2004 we hired Farmer's Septic to install our alternative system. Will they did the work, but instead of the system being put in straight they curved the pipes like a question mark. My issue with them is the fact they never came back to seed and grade the drainfield, or stabilize the dirt around the system. After days turning to weeks, weeks into months and months into years trying to get them to come complete the job, they paid us a few dollars by a check taped to our front door. It was not enough to cover a load of dirt or grass seed. I was upset each time I called being told they came by, but I am home during the day never saw them. Even sadder is the fact when I went to get help from the legal route they where notified by their friend I was seeking help through the court system. But I hope things have changed with this company, this was my experience.
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