Fayetteville, United States
4859 Cumberland Rd
N/A
+1 9104264000
I'd give more than 5 stars but that's a high as I can go...Excellent Customer service. My mother's portable oxygen concentrator stopped working this morning. I called customer service to explain the problem & a replacement was delivered within a few hours of the phone call. Special thanks to Kevin and Rich!!!
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I called today 9/8/2020 regarding my mother’s oxygen. A woman answers the phone and she was nasty from the start! My parents are in their 60’s, both are sick! How dare you scream and tell them they aren’t listening to you and try to accuse them of stealing oxygen tanks? With everything going on in the world you would think that the staff would have for compassion and patience!
Everybody at the center on Cumberland Rd.does their best to try to assist you and solve any problems that you might have. I think the problem people are having is when they call billing which seems to be outsourced. The local center service you just fine!
Have tried contacting the local offices several time and I am always sent to some call center where its hard to understand half the people you talk to. Have been waiting and getting the run around trying to get someone out here to service her machine and was told we would be contacted today about someone coming over to work on it. After no call, I call them and I am told they have nothing on the books about someone coming out to our house. This is ridiculous, I should not have to go thru this much just get a rep out here. These are peoples lives and they think its acceptable to delay.
This group is phenomenal! They work hard to keep patients happy and always answer questions, going above and beyond! If you are looking for a DME company, start at Apria!
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