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Crain Volkswagen of Fayetteville

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Fayetteville, United States

crainvw.com
Car accessories store· Car finance and loan company· Car manufacturer· Electric vehicle charging station· Used truck dealer· Volkswagen dealer· Car dealer· Car leasing service· Truck accessories store· Truck dealer· Used car dealer

Crain Volkswagen of Fayetteville Reviews | Rating 4.1 out of 5 stars (5 reviews)

Crain Volkswagen of Fayetteville is located in Fayetteville, United States on 2011 West, Foxglove Dr. Crain Volkswagen of Fayetteville is rated 4.1 out of 5 in the category car accessories store in United States.

Address

2011 West, Foxglove Dr

Phone

+1 4794357393

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Offerings

Oil changeRepair services

Open hours

...
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Rebekah Rose

My experience was very good. Braden is kind and professional. The price was fair. I bought an Armada and love it! Sarah was also very kind and helped me to get a good rate! Thank you!

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Quinton Farrell

Avoid at all cost unless you would you like for your vehicle to be damaged while it is in the care of this dealership and then have to the cost repairs yourself. After they had my vehicle sitting their lot for months awaiting a part for repairs i finally receive my vehicle back with major damage to the windshield that required it to be replaced at my expense because \as you can understand we have no control of acts of nature\ as i was told. Also as they have confirmed in the response below my vehicle was damaged while in care and they have no intentions of making it right. So a good heads up about their business practices and ethics. Just food for thought.

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Jeff Anderson

I dropped my car off at the dealership (which is 25 minutes from I live) on Friday. On Monday they diagnosed that it was either the fuel pump or fuel filter and suggested replacing both. They said they ordered the parts and if they came in on Tuesday it would be a quick job and they would get my car back to me Tuesday evening. The dealership contacted us on Tuesday and said they couldn’t get the parts shipped in until Friday, but they would get it taken care of right away. That was inconvenient because I was already borrowing a vehicle, but I I was OK with that. Here’s where things went south in my book. Friday came and they told my wife they had another job ahead of mine and that they would have to work on ours on Monday. Monday came and went and they told us it would be Tuesday, but it would for sure be done then. I called Tuesday afternoon hoping to arrange picking up the car only to be given the same story that they were still working on it, but it would be done as soon as possible on Wednesday. Thankfully I finally got a call on Wednesday at 10am to let me know they finished. When i picked up my car it reeked of gasoline and I found out later they left two work rags in the backseat on the floor, which was causing the smell. I was very disappointed with their lack of concern for how long it took and felt like I was an after thought more than once when it came to fixing my car. I will go out of my way to find someone else to work on my car in the future. The only reason I gave them a second star is because they fixed my vehicle and I haven’t had any issues to this point.

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Tonya Mertens

Yes, the place is tough to get to, but, the service once you get there is pretty much worth it. I was stuck 200 miles from home on a holiday weekend, and had to get a jump start from VW roadside assistance. But, once I got it there, they fixed it in what must have been record time, and it was all covered under the basic warranty. I couldn't be happier with the service.

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oz5wob3

Awesome dealership. Great selection of cars. Just off I 49 in fayetteville behind Hyundai dealership. We worked with Derek, who got us a great deal on the car we wanted.

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