Fayetteville, United States
3210 Raeford Rd
N/A
+1 9104848143
Since my husband and I purchased our forever home a couple years ago we have been serviced by Ferrell Gas. The lower half of our home is heated via a large tank located on the property which was here when we arrived. The first couple times we received gas the experiences were pleasant. Customer service was friendly over the phone and in person. We were notified of our service day & window of time. We were contacted when the service truck was enroute and arrived. The service representatives communicated with us so we were aware of how the process worked and what to look out for ourselves. The last couple of times (December 2020 & February 2021) the customer service couldn’t have been worse! We are so disappointed we’re considering changing companies. The phone representative(s) was extremely condescending and rude. I honestly think it was the same woman both times that I spoke to; she acted like speaking to me was a waste of her time and was extremely short and unhelpful. We weren’t notified when the service truck was coming, much less on it’s way or EVEN WHEN IT WAS HERE ON OUR PROPERTY!! We have a right to know when someone is here on our property. We choose to be here whenever we get service from any company because that is what makes us feel safe, secure and informed! I only knew that someone had been by both time because my dogs alerted me to it and I happened to see someone walking in front of a window (one his way out!) today. I have specifically asked to be told when someone is here. That should not be a courtesy I have to request! We are very upset and I would like for management to be aware of the significant slide in customer service- before you lose more customers!
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If you have your own tanks do not call these people they were ride road you into a high high price twice with the average
Rented a tank and got gas from them over several years. Never had any issues with them.
Ferrell Gas has a seamlessly smooth new customer process. I want to especially thank Tina Cotton for working so hard to make sure we got our tanks filled in a timely fashion. I look forward to be a lifelong customer. Thanks again Tina you really went above beyond for us and explain every step along the way. My wife is very appreciative or your hard work and service.
Prepaid for gas over a week ago. Said they would deliver it by Monday the following week. They showed up and didn’t fill my tank...no gas and almost empty... I called and the lady told me the driver said there was a dog in the yard so he left... without calling or ringing the doorbell to see if anyone was home. My daughter was home with my dog (inside the house) which is where my dog was barking from. So the driver heard my dog, and decided not to call or ring the doorbell and leave... and I had to call them after I check my tank when I get home! Poor service.
Deli
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