Berkeley, United States
2201 Shattuck Ave
$$
+1 5102040775
N/A
Delivery
One of few Fedex offices that actually take calls. Was super helpful in tracking/locating pacakage.
like
Older African American Woman with glasses, is always displaying a negative attitude with her mannerisms and tonality when speaking with customers. She is always so quick to say no, vs displaying customer service and finding a solution.
They couldn't print their own labels (to ship Fedex packages) in their own store. Instead of trying to find a solution, they walked away and refused to support me. So basically they don't want you to ship packages through them. Even if a company has already hired them to do it.
They won’t issue a receipt, though it’s explicitly a FedEx location and not just a dropbox
Kind and helpful staff, good quality machines to print.
Next time I will use USPS. FedEx lures you in, saying they will deliver your package to your door in a few days. In my case they botched the customs on an international repair, even though they were clearly told it was a repair. I called, they "opened a case" and said they would call me back. Three days go by, no call, so I call back. They apologize and say I should hear from someone the next day. Another three days go by, no call. In the end I paid 478 duties -- it should have been 0 but I needed to get my package out of the hands of these incompetent people.
The customer service at this store is GARBAGE and especially the dude by the name Eric. So unnecessarily RUDE AND COMBATIVE!!!! It’ll easily ruin your day if you let it, it turned me off completely!!!
Deli
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