Flagstaff, United States
1619 N East St
N/A
+1 8006374604
I've got nothing but good things to say about this outfitter! My wife and I used them to rent gear and a food pack for our 26 day Grand Canyon trip. They made everything easy, especially the food planning process Pros: - Professional, timely responses during the planning phase. Excellent communication throughout the entire 6 months leading up to launch day. - Very accommodating to specific needs (wife is dairy-free - we were able to plan a dairy-free menu with the help of Canyon REO). - If we had questions or concerns, they were promptly addressed and thoroughly explained to us. They were also able to provide additional information about the number of boats we would need for our trip size (we were stuck between wanting 4 or 5 rafts). They helped us understand the logistics of doing an exchange at Phantom Ranch (what the hike out was like, timing, etc.). Lastly, they're just a bunch of great people! Very friendly throughout the entire process, all the way to lunch at the take-out and the check-out procedures/returning gear. We will be using them again and highly recommend to anyone on the fence about which outfitter to use.
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Canyon REO provided the trip we were looking for. 16 people 24 days Lees - Pearce. Food pack was awesome and simple to use and cook as we requested. Trash and groover systems were good. Equipment was clearly pretty new and in good condition. Most of all, the crew were all super friendly and accommodating from start to finish. Caroline was always great to talk to and helpful in getting everything organized before the trip. Ben and Jimmy made a very efficient and easy put in happen. JIMMY IS OUR BOY. We were happy all around and will definitely use REO again.
Just returning to reality after my seventh Grand Canyon trip, my second as trip leader. REO has been our go to logistical outfitter since my first trip in 1996. I have been on trips where they provided everything (raft packages, kitchen equipment, food, toilets, emergency gear) to trips where they worked with a group of 8 private rafts to fit coolers, food, etc. in our frames. The personal assistance they provide is amazing. Communication via emails, texts and phone calls was so helpful and timely. Robin provided great advice on the menu, helping me select delicious and varied options for 24 day trip. She calmly provided substitutions for people with allergies, special diets, etc. Every recipe was well written and easy to follow, even by folks who don't do a lot of cooking. We avoided the most complicated items, but nothing took too long to cook. The boil-in-bag options are quick and tasty. We had fresh fruits and vegetables until day 21 (and then resupplied at Diamond Creek for the last 3 nights of delicious fresh food). We had two rental 18 foot rafts and 5 personal rafts, so with a lot of cooler space, I opted for an ice cooler which was a great luxury. We had ice and limes for gin and tonics the entire trip! The Doves are so knowledgeable about everything related to the Grand Canyon, they really helped us with logistics and last minute equipment changes. The rental rafts and other gear were all fairly new and in great working condition. The put in and take outs (4 of our group left at Diamond, the rest at Pearce) went extremely smoothly, even with extra precautions due to Covid19. The prices that they charge for all of this personal service are very fair, especially considering the high quality and quantity of the food, No problems with anything. It's such a luxury to walk away from 24 days of garbage and poop at the take out and let someone else deal with all of it!!!!
REO does a stellar job. Our rented gear was top notch, and the service and professionalism was above and beyond. Would definitely choose them in the future and recommend to everyone!
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