Tool & Truck Rental Center at The Home Depot

George Vero

This is the first time I have been treated like this at any Home Depot. The Manager Ralph at Flemington Home Depot, was the rudest person with the title manager I have ever met. I returned the rental truck which I had rented for a full day I returned at 10pm at night. Only kept for 8 hours out of the 24 i was entitled to. Unfortunately this Home Depot closes its doors at 9PM. I am from Philadelphia, and I've never seen a Home depot close so ealry. Nevertheless I parked the truck in their lot, where the other rental trucks were. There was no drop box for the keys (odd), so I took them with me, thinking I would find a way back the next day to return them. The next day due to some unforeseen problems I returned the keys 3 hours past my 24 hr limit. I called HD to inform them of my delay but was put on hold for 20 minutes after being transferred to the rental department. Upon return , after explaining the situation, the person in the counter said he'd love to help but only a manager can decide about removing the hours.I asked Ralph to help me after explaining all the aforementioned circumstances (early close hours, no drop box, etc). Ralph rejected my request to remove the three additional hours stating that I had impeded him to rent that truck for those three hours. (none of my business, but there were two other trucks there idle). Its not so much that I lost 45 dollars, but he was very very rude. Even other service desk employees were looking a bit shocked. It is understandable since most HD employees are very courteous. According to my credit card statements in 2012, I spent 44259.37 at Home Depot. I own a construction company and I know that, If I treated my clients this way, id be out of business soon. I still love home depot, and this review is not to deter anyone from going to any HD. I don't have time to write reviews but, I had to take the time since Ralph at Flemington HD has no business being a manger and he will only hurt that particular location.

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