Florence, United States
7723 Mall Rd
N/A
+18593717704
As far as we are aware they have taken our money and ran. We paid them last year before the pandemic to hold the tuxedos for our wedding that was planned for this October. We tried to get a hold of them to tell them that we are postponing until next year because of the pandemic. However, their email said it was invalid and the phone rang and rang without ever going to voicemail. We have received NO information from them about what is going on and have no way to contact them. Assuming this closure is not actually permanent, DO NOT GO TO THIS CHAIN when they open back up because they cannot to be trusted.
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Staff there was super helpful and knowledgeable. Made good conversation and was very down to earth on pickup and drop off. I had an issue (on my end) with drop off and they took care of it free of charge.
It was a great day out shopping with my old lady . We had tons of fun visiting the old and new specialty shops in such a close area we perked at the hospital and walked our 4 miles enjoying each other's company the weather was perfect and the store employees delivered a true small town feel in a city setting . We will return to Burlington as soon as we are allowed due to our very active schedule and work .
They were really friendly and easy to work with. I met with them fairly early (more than a year before the wedding) and it turned out that the tuxedo I picked originally was discontinued. They immediately contacted me and had me come in to choose a different color. There were a few of the groomsmen who had to get a different size shirt, jacket, shoes, vest, etc. but they were rush ordered and were able to be picked up the day before the wedding. They turned out great!
We had a wonderful experience. President Tuxedo was very enthusiastic and always eager to help with sizing and fittings. The staff is very friendly and knowledgeable. I felt that our needs were met every step of the way and we were treated with respect and a level of professionalism that is unparalleled!
Cee was very helpful with finding the perfect tux for my husband and his grooms men. She was also very understanding when it took some of them longer to order, and she even ordered extra for those out of town to make sure they had a tux that fit. The guys looked very handsome! Thank you for everything!
My fiancé and I been trying to get ahold of someone there for weeks and no communication has happened. We understand that COVID-19 has caused a lot of trouble with business, but corporate hasn’t even returned any of our emails or phone calls. Truly upsetting to us.
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