Flower Mound, United States
1101 Flower Mound Rd
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+1 4696715770
N/A
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Public toilet
Wheelchair-accessible car parkWheelchair-accessible lift
Organic productsPassport photosPrepared foods
I bought groceries on 2/11/21 this past Thursday and specifically bought kite hill cream cheese, I didn’t bother to look at the best by date until I already used it and when I finally looked the best by date on the cream cheese is 1/30/21 so that cheese is 2 weeks old basically and I ate it!!!
like
Great customer service and great people.
If you go to this location, I suggest to keep your shopping list short. We have been loyal Kroger customers since they opened the store at The Pines in Flower Mound, TX. In the last year the self checkout lines have increased and the open cashier checkout lines have decreased in quantity and hours of service. We are disheartened to see Kroger take the direction of low customer service. I envision it will someday look similar to the Walmart in Lewisville, which is now fully self checkout. The loss of customer service is another casualty of greedy corporations. It’s frustrating and time consuming to check out and bag my groceries when this service was previously provided by paid employees of Kroger. Multiple times an attendant is needed to assist with some issue with checkout which takes even more time and frustration. Purchasing a typical large basket of groceries in this manner is not customer friendly.
If I could rate this location zero stars, I would. The produce is sickening (see the flys that cover the rotten red onion?!) and the organization of the store is laughable. Employees have generally been pleasant and I don't like to criticize a location that has good people trying to make a living, so I can only attribute the horrors of this location to the management. Milk and cheese is spread out among 3 different locations within the store making it very difficult to shop. If you might be interested in an organic product, you can not simply go to the isle that contains your category of interest ; instead you have to shop within the specific organic section that contains everything organic from pasta sauce to crackers which is frustrating and inconvenient to the point that I end up with fewer organic products that I might purchase otherwise. I hate this store. There is flour under the sign that says sugar, and sugar under the sign that says flour. ALL YOU HAVE TO DO IS SWITCH THE SIGNS! The fresh ground peanut butter machine is often out of service or poorly stocked with containers or the machine is out of service. There are very few cashiers on staff at all times and the self check out is not reliable. Avoid this Kroger. See pictures for proof.
Kroger's always has fresh produce and meat. Friendly and fast service.
Deli
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Wheelchair-accessible car parkWheelchair-accessible lift