Forest Hills, United States
7147 Austin St
N/A
+1 7185200900
In-store shopping
I wanted to love this place so badly... however - I came into the store after and the sale associate asked me what I was looking for, I told her my budget and she said its not an issue... She gave me about 7-8 dresses to try on and helped me with everything... when I picked one out, I went to pay for it and the owner ran me up for 3x the price I told her was in my budget. I explained to her that I told the sales associate my budget before hand and she picked dresses out based on our conversation. She proceeded to tell me shes not selling for less. They completely wasted 2 hours of my time. Im very disappointed in their customer service.
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HORRIBLE CUSTOMER EXPERIENCE. I liked both gowns although they seemed overpriced. I had to resist purchasing them because the sales girls were so rude. They assumed that I could not purchase both and it was over my budget. I asked them to call the owner to confirm pricing on one as it was in a sales area and had some beading missing. She wouldn't until I persisted. Finally the owner gave me 30% off. I couldn't come to terms giving the business any of my money. I did like the gowns however quality is not worth the price.The sales girls wouldn't write the prices of the gowns down and told me to put it in my phone myself I refused and eventually they wrote it down. I would like to also point out I was the only customer in the store. CUSTOMER SERVICE TRAINING NEEDED!!!! Sales girls are passive aggressive and rude!!
Very unprofessional. I went in looking for a dress for my daughter’s sweet 16. The young woman helping me made comments to her co-workers about wishing she was getting drunk right now. She continued to make inappropriate comments and didn’t seem to want to deal with customers. “This isn’t cheap you know” - referring to changing or altering a dress. Yeah no kidding!! The other two workers seemed just as miserable. Very upsetting as my daughter wanted to try on different style of dresses for the first time and I was ready to purchase if found the right dress. Felt like Julia Roberts in “Pretty Woman”. Big mistake.
Very unprofessional, whenever I entered the store the way they spoke to me was like telling me to leave.. (hey, what do u want!!!). Plus it says the store closes at 7 pm on sundays but they closed at 5:30 pm and I was right in front of the door I just went out to call my mom to come in and they saw me trying to get in but they ignored me and locked the door then left.
I went there today with my mom dress shopping for her 50th birthday party and we had a great experience. I was a little nervous at first due to the reviews but from the minute we entered the store we received a warm welcome. The owner was nice as well. The sales associate made me feel so comfortable; she is super sweet. They both helped us pick out the cutest accessories after we selected our dresses. I understand that at any clothing store there are particular guidelines owners want customers to take into consideration so I was fine with that if it applied to my mom and I but luckily for us it went smooth. Please don't let those negative reviews discourage you from visiting Chez Moi; We are beyond excited and pleased with our purchases. I highly recommend this boutique if you are looking to stand out at whatever occasion you are attending
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