Fort Ann, United States
10913 NY-149
N/A
+1 5187983444
Wheelchair-accessible entrance
Excellent customer service! My husband forgot to bring the garbage cans to the road. The company called this morning and said the driver saw the cans filled by the garage and hes still in the area if I wanted to bring them down he will pick them up. So I go get ready to go outside. And the driver was already dragging the cans down to the road. Which im so thankful for becauseI have a bad knee. That was seriously above and beyond. Im very impressed!
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Not impressed. Have used this company for years, the last year their service has been terrible. They tell me their understaffed, well hire more people. If you cared about your business and your customers then you would take care of the issue. You use to be open at least 1/2 a day on Saturday for the working man but can't even be bothered with that anymore since you have become \established\. Go there with a full truck two different times only to be turned away. Then change your hours to 3:45 without any notification and I pull up only to find that your closed @ 3:15. Had enough, oh and yes their pickups for the house are getting unreliable, causing me to chase garbage around the yard. One more thing ANSWER YOUR PHONE!
I have been a Customer of Ace Carting for 8 years and have never had any issues other than cost. I recently left to go to Twin Bridges, however I was lucky enough to speak with Emily. I voiced my concerns of why I left and she didn’t hesitate to make things right. In the past the person I spoke to never tried to accommodate. Ace Carting is lucky to have Emily working for them and she has exceptional Customer Service, because of her I will remain a customer.
They don't show up on time, they lie on the phone, they're a terrible business. Choose another company.
I have been ACE for years, my driver is amazing! he gets out of his truck and fixes my bins, and he even drags them up the driveway a little bit for us in the winter. I recommend them to everyone i know. If you want a reliable garbage company I suggest ACE!
Deli
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