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American Furniture Warehouse

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Fort Collins, United States

afw.com
Furniture store· Bedroom furniture store· Office furniture store· Shelving store· Mattress store· Outdoor furniture store

American Furniture Warehouse Reviews | Rating 4.1 out of 5 stars (5 reviews)

American Furniture Warehouse is located in Fort Collins, United States on 625 Frontage Rd. American Furniture Warehouse is rated 4.1 out of 5 in the category furniture store in United States.

Address

625 Frontage Rd

Phone

+1 9702211981

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible lift

Offerings

Assembly service

Open hours

...
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B

Brandy Scruggs

Jessica Johnson was our Sales consultant today, she was extremely kind and very professional. She made our shopping experience amazing. No pressure and very knowledgeable. Thank you, Jessica! Keep up the great work!

R

Rachel Iverson

Staff is very kind. Large selections, but mostly lower quality furniture with a few nicer pieces throughout.

J

Jim East

The absolute best experience I've ever had shopping for furniture. The staff in the store was helpful and knowledgeable, and the delivery team did a great job, showing up on time (despite the snow) and getting us stuff faster than any competitor ever could. Special appreciation for the saleswoman, Angelica Chavez, who really went above and beyond to make shopping for a new dining room memorable and fun. Thank you!!!

C

Codi Farrar

Update: appreciate the response from AFW but my receipt says “Right arm facing sofa” for the price of the entire sofa. This wasn’t an issue when ordering this was an issue in however she entered it on your systems. Last time I checked you don’t get charged separately to get an entire sectional. Ordered a sectional in January and have waited until now to receive but I understood it was because Covid and backorders. The salesperson Jessica called to inform me both pieces of the couch finally arrived, it comes to delivery time which I had to clear my day for (she told me my delivery window was 7A-7P when that is not true they give you your actual window of a few hours). Delivery was great except there was the chaise missing from my sectional. Called all around to figure out what happened and it turns out the salesperson did not “key in” the second part of the sofa into my order. Meaning the chaise hadn’t even been ordered yet and I would once again be placed on a back order list. Completely unacceptable for a salesperson not to know how to make a sale. I see an increasing amount of 1 star reviews, perhaps have some stricter hiring standards. Requested a refund and for the half of the sofa to be picked up ASAP.

B

Beth Burleigh

To claim such a low star, is not a normal for me. I looked online at AFW for a month before I bought. I spent a few thousand dollars furnishing my new apartment. The staff are great helpful and friendly. The stores are clean and shiny. The furniture is junk. I was so happy to be able to buy this entire apartment full of furniture. I wasn't expecting the furniture to be ruined in 2.5 years from delivery. I thought my money was going to be well spent. Boy was I wrong. This review is 2.5 years after I spent a few thousand at AFW. Every single bit of the furniture has broken. Couch broke first and happened in the first year. Replaced with used furniture that was better quality. The dresser literally is falling apart. (Took video but I can't post it here) My bed, the drawer underneath (see photo) won't stay closed anymore because the slide track wasn't put together correctly by afw's delivery team, and now has broken. My mattress (memory foam) has already worn down in the spot I sleep in. My sons bed broke completely and the frame has been replaced. The side tables, the wood is bubbling (see photo) because a drink was left on it. Not even real wood does that. Of course the drink being left is not the fault of AFW, but it does speak to the low quality of their furniture. We have not moved. Yet this furniture is worse than furniture that is constantly moved and damaged. The wall hangings, decorations and lamps ARE GOOD, but every single piece of furniture is literal garbage. I do not recommend American Furniture Warehouse. Your money is not well spent here. Basicly this furniture looks good at the store, but its garbage in the long run. Save your money shop elsewhere.

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