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Universal Direct

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Fort Lauderdale, United States

universaldirect.com
Home insurance agency· Consumer Goods· financial consultant· Insurance company· Insurance agency· Renter's insurance agency

Universal Direct Reviews | Rating 4.3 out of 5 stars (4 reviews)

Universal Direct is located in Fort Lauderdale, United States on 1122 W Commercial Blvd. Universal Direct is rated 4.3 out of 5 in the category home insurance agency in United States. Shop homeowners insurance with Universal Direct.|Universal Direct Inc is a consumer goods company based out of 4134 Grandchamp Cir, Palm Harbor, Florida, United States.,Shop homeowners insurance with Universal Direct.

Address

1122 W Commercial Blvd

Phone

+1 8446339900

Company size

1-10 employees

Headquarters

Palm Harbor, Florida

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Tom Cooper

Stay away from this company. First, they have an online process which in which you can fill out a form and answer a bunch of questions, and then it determines your rate. Great. I've uploaded and emailed documents on wind mitigation and impact resistant windows multiple times, to agents and to their policydocs@ email address, and yet they keep requesting the documents. No explanation. Then, I comment or complain, and the emails stop. Next, though, you start receiving letters which charge you more money because their underwriters reject things from your application which determined how much your policy cost you in the first place. Quick example - I have impact resistant windows, and impact resistant doors on the lanai. Steel door on the front entry. BUT, they want me to pay for an independent inspection to certify that I have impact resistant doors and windows. And they use insurance legalese to confuse the situation, such as \opening protection credit\ which refers to whether ALL the openings in your dwelling have impact resistant windows. Now how hard would it be for them to put that in their online form, in parentheses, under the checkbox? And, a statement that even if you DO have them on every opening, you'll be required to pay for an independent inspection and certification? They don't care here. They're an insurance mill and they crank out paperwork and confuse the issue and hope people keep writing checks to them. Convoluted invoices lacking any description of charges, and unprofessional agent representatives.

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Christopher Carroll

Initially I was excited about the possibility of finding a great rate for home owners insurance as well as having the convenience of a direct contact with a representative however, communication became scarce and when I needed some fairly straight forward questions answered in a timely manner in order to close on my house my representative quit responding to emails and texts. I ended up switching to another company last minute for our home owners coverage and still have yet to receive a reply in regard to the questions I emailed about. I am not even sure if he knows I cancelled the policy. I went with Progressive and received a better policy with a multi-policy discount. Sometimes it's better to just stay with the big guys.

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Timothy

Had them for a month bought a house they accepted me then told me a whole month later they have to cancel they couldn't accept me because If of a piping issues they had the inspection report in front of them to see the pipes it wasn't a big deal in the beginning.they refined me what I payed them for but when they cut the check they still took out for 1 month of payment thrives just looking to get the money they knew if they canceled me in the beginning they owed the full amount so they did that to still get some money shaking my head.

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La Be

Called Universal Direct for a quote and spoke with Insurance Agent Derwin McCarthy. Derwin was extremely polite, professional, knowledgeable, and did an excellent job helping me navigate my options. Kudos to Universal Direct for having someone like Derwin on your staff. He is truly an asset to your company!

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