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Lexus of Fort Wayne

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Fort Wayne, United States

lexusofftwayne.com
Lexus dealerAuto parts storeAuto repair shopCar dealerCar finance and loan companyCar leasing serviceCar repair and maintenanceTruck dealerUsed car dealerUsed truck dealer· Lexus dealer· Auto market· Auto parts store· Auto spring shop· Car accessories store· Car dealer· Car finance and loan company· Car manufacturer· Used car dealer· Vehicle exporter

Lexus of Fort Wayne Reviews | Rating 4.6 out of 5 stars (7 reviews)

Lexus of Fort Wayne is located in Fort Wayne, United States on 5920 Illinois Rd. Lexus of Fort Wayne is rated 4.6 out of 5 in the category lexus dealerauto parts storeauto repair shopcar dealercar finance and loan companycar leasing servicecar repair and maintenancetruck dealerused car dealerused truck dealer in United States.

Address

5920 Illinois Rd

Phone

+1 2602125136

Service options

DeliveryIn-store shopping

Offerings

Car washOil changeRepair services

Open hours

...
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J

Jin Kwon

Terrible experience at this dealership. Service advisor, Wade, was condescending and rude. They claim to do an inspection during oil changes, which clearly did not happen. They didn’t mention the shaking steering wheel when braking, which would have been evident from driving it. They didn’t check filters or any of the fluids. No car wash either. There is just an overall lack of care. It’s the opposite experience of the Toyota Dealership just 50 yards away. The Rohrman’s should address this blemish. Also the most lackluster waiting room of any “luxury” dealership.

F

Farbod Salman

Buyers Beware! Went in the dealership to look at a vehicle that was clearly marked as L Certified. I looked at this car on two different occasions. The first time we could not reach an agreement as the price was about 2500 over any close competitor. They lowered the price of the car so I went back to look at it again and increase my offer. They clearly knew who I was and the vehicle I was interested in. I make an offer and the manager countered which I was willing to accept. Neither the manager nor the sales rep ever mentioned that the warranty WAS NO LONGER INCLUDED. They took the certification off (even though it was clearly marked on their website as certified and the sales guy even pulled it up on his computer). So they were never going to tell me the valuable warranty was no longer included because of the price change. That to me feels a whole lot like a scam. I do not expect this from a Lexus dealership. When I asked them about it they just acted like the warranty never even existed. I see now why this dealership and the rest of the Rohrman dealerships have such a bad reputation in this town. And Jim the sales rep is completely clueless and has no interest in selling a vehicle. My business will be taken elsewhere. I recommend not doing business with this dealership.

S

Scott Graham

GM is a Joke. Kyle Coleman will quote you payments at 20% and force his finance managers to jam 5k of back end product down your throat without asking. When you call to cancel he will instruct employees to ignore your request. #2 is in charge and he’s trying to step out of #1’s shadow. Scary. Stay far far far away from anyone with the name of Rohrman.

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The Hobby place

Worst dealership.. Calling back answering questions.. terrible. Not a honest dealership

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CopingMechanisms

Horrible. Wasted a whole bunch of my time negotiating on a car that was already sold to someone else. Salesperson was nonchalant and unresponsive. I had to message another employee just to see the spec sheet. I won’t include their name but seems like I’m not the only one that’s had issues with this individual. I’m disappointed to say the least. No wonder most people dread the process of purchasing a vehicle. With salespeople like the one at this dealership, it makes the process all the more daunting. Will never go back to this place

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Nick McLay

I had to bring in my 2002 Lexus SC430 for a recall on the airbags. Lexus made it as easy as I could possibly have been. they even offered my wife a loaner which we didn't really need but it was greatly appreciated. I will not hesitate to return here for future services

M

Matthew Smith

When I first arrived to the dealership I could not get any service even though I was genuinely interested in a vehicle they had, and was ready to buy. Keith my sales advisor I had was very condescending and rude. I was going to buy the vehicle I came to the dealership for until I realized how poor his attitude with me was. I took my business elsewhere and purchase another car.

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