Fort Wayne, United States
5405 Illinois Rd
N/A
+1 2604329222
Wheelchair-accessible entrance
Went in for a windshield chip repair. The technician Dan ruined the windshield. He was very apologetic. Left there being quoted for a new windshield. Called the insurance company Allstate and the local agent who referred me to Precision Glass said he'd call the owner. It turns out the insurance company agent helped him start up the company . Basically for 3 weeks they barely returned phone calls or failed to agree to meet to discuss the poor service. Front desk ladies are very polite but Danielle and Mike who lead the company are poor professionals. Do yourself a favor and go through someone else to get things done right and professional. By the way, they'll have you sign a waiver before any work is done eliminating any responsibilities for poor work or damages. Be aware of this. It got me good. I've had two other local companies laugh/shown sympathy at the work done by Precision Glass and then been told about other similar stories. BTW it's funny how after 3 weeks of attempting to contact the owner Mike that it takes less than 2 days of a bad review to get a response from him. Nice going Mike. True businessman.
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Very poor service. Install and quality. They damaged my 2015 Toyota 4Runner dashboard and A pillars with their window removal tool requiring replacement of the dash and A pillar covers. 1880 insurance claim to my insurance company even though Precision Glass admitted doing the damage. They offered to epair\ the dash with some sort of plastic putty or to cut the dash to even it out. The company they sent to have a look told me \best he could do was 85% and it would be obvious it was damaged.\ I finally got tired of their nonsense and had it fixed myself. It cost me another 500 for my deductible. There are several companies in the area that do good work, just not these people.
Highly recommend! I purchased an old mirror that I needed to have cut down. Prices were reasonable, service was fast, and the owner was friendly!
I had my back window replaced because it became foggy over the years. Great job. They even put my 9 year old parking permit from the old window that I no longer use onto the new glass. Well, I'll get that off when I can. Otherwise, highly recommended.
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