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American Airlines Reservations Office

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Fort Worth, United States

Call center· Airline· Travel agency

American Airlines Reservations Office Reviews | Rating 3.6 out of 5 stars (5 reviews)

American Airlines Reservations Office is located in Fort Worth, United States on 4700 American Blvd. American Airlines Reservations Office is rated 3.6 out of 5 in the category call center in United States.

Address

4700 American Blvd

Phone

+1 8445310610

Accessibility

Wheelchair-accessible entrance

Open hours

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N

Nelly Brosini

I'm love this AA .

G

Grace Park

WORST AIRLINE COMPANY IN THE WHOLE WORLD!! They serve zero customer service and one of the front desk representatives threw a passport to my face at DFW airport. What kind of customer service do you train to your employees? I do not want to spend my money to get mistreated and ruined my days/life by American Airlines. Do something better!

S

Saeid

Im an US immigrated man and wanted to visit my family and sick mom after almost 7 years in Toronto, so right after I got my US citizenship I booked a ticket from LA to Toronto on July, after I arrived in Toronto the immigration police told me that they have to return me back to LA due to Canada's border closure for Covid-19, I called American airlines and explained everything what exactly happened, a supervisor on the call apologized and promised me a refund voucher for the next 6 weeks in my Email, I called so many times to follow up my refund process after that since six weeks was passed, but they just called me in order to let me know due to company policy Im not gonna be able to be refunded, She also told me that I can go head a get a lawyer! All I have to say is ... wow Is this really how American airlines take care of their citizens even during this hard Covid time?!!! Is this how American airlines care about people who save money for visiting their loved ones?!!! I worked so hard day and night to save that flight's money, It was my first trip with my American passport which left me a terrible memory in my life seeing my mom tears in the airport with two aggressive rude officers at Toronto airport. I will never ever book and recommend any ticket and service through American airlines.

R

Rosalee Sot

We booked with Amrrican Airlines back in May for a November trip, thinking this Covid thing would be gone long before then. Well in August when anothwr travel advisory was issued to Mexico we decided we shouldn't travel for the rest of the year because of the pandemic. This was already a rebook, we had flights with Alaska for April and when the pandemic happened they refunded us our unrefundable tickets with no questions asked. We naively thought American would do the same. Well they refused to give us our money back, so we disputed with our credit card company, who were told since we voluntarily canceled our flights we arent entitled to a refund. So not only are we out over 1,600 but our flight credit with American was deactivated so we are left with nothing but a 1,600 debt. When we tried sorting this out we spoke with Dawn, a manager in reservations department, and she was extremely unprofessional and accusatory. I was shocked that a company would allow such a rude employee to be working for them. I will never choose to give American Airlines another dime.

M

Mustardstain504 D

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