Fort Worth, United States
2442 Ludelle St
N/A
+1 8665352651
Wheelchair-accessible entrance
The pandemic closed my school for the remaining of the semester and students are unable to retrieve supplies so I figured I would buy a few things from American ceramics and help out the local guys since I understand times are tough. I was sent the invoice and called to complete my order for pick up. I spoke to Ginger, and asked for a recommendation for a clear glaze to add for my order for some underglazes I bought elsewhere. Instead of listening to me she assumed I was talking about the glazes I had on my invoice, rudely explained that I didn't need it, talked over me when I tried telling her I was talking about underglazes, and then rushed on to explain to me that her family had owned the business for \X\ amount of years and that she knows what she is talking about. I ended up cancelling my order completely after hanging up with her. Worst customer service ever.
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I have known the owner and been doing business with this wonderful shop for over 40 years. It is the best (and possibly only!) place to go in the Ft. Worth area for everything you need for clay, ceramic glaze and tools as well as glass sagging and fusing! Great selection of clay from low to high fire. Amazing tool selection! Terrific glaze selection! Large selection of pottery wheels, several sizes of kilns , slab rollers, then you get into the glass supplies!! Way to much stuff for me to describe and tell about. The owner and staff are super friendly and super knowledgeable!! Classes available too! This is a First Rate Shop!!!
I bought my pottery kiln and glass kiln from American Ceramics. I also attended the PYOP and Glass classes taught there. Connie, Ginger, Pat, and Landon are amazing. I highly recommend American for all ceramic and glass needs.
What a great place! As a beginning potter, I was worries we would get some eye rolls about our ignorance but the young lady was so sweet and helpful. She took the time to answer every question thoroughly, and gave us some tips for getting started.
Staff is very helpfull and knowledgeable! I am just starting in pottery and she spent over an hour helping me pick a clay and glazes for the projects I am wanting to do. She showed me some of her pieces to give me ideas. Great store!
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