Fort Worth, United States
4913 S Hulen St
N/A
+1 8173466400
Wheelchair-accessible entrance
This is a beautiful Oasis for us that enjoy the pleasure of sewing. All the staff are very courteous and helpful. I was also pleased to know that I could get my machines served for a great price!! I will also start attending some of their classes
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Unfortunately, Berry Patch lost me as a customer when they rescinded their offer of a solution regarding the repair of my machine once they realized that THEY made a mistake. The owner told me that he “made an assumption” and would not uphold his offer once his mistake was discovered. Berry Patch held my machine for well over a month before they finally admitted they were unable to repair it. I question whether their inability to repair a 2-year-old machine is the fault of the machine or the competency of their repair staff. Unprofessional, unorganized, and incompetent beyond a general machine maintenance.
Staff is very friendly, I love they always have thre fabric im looking for.
If you want to buy a Bernina, find another dealer than BERRY PATCH. My opinion is they get \F\ for integrity, for failure to do actual service & needed repairs, for failure to install Bernina upgraded warranty part, for a rude & condescending attitude toward customers & for putting the wrong part in my model. They kept telling me to replace my 7 year old model. Documented & reviewed by Bernina. I'm not only one but posting this review
been calling for one week, no one answer and the store is always close. is obvious this people should not have a business.
Deli
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