Fort Worth, United States
4800 Keller Hicks Rd
N/A
+18177453000
Please, for the love of God, answer the phones during the stated business hours consistently. Or even most of the time. If you cannot do that, please change your business hours. And you guys seriously need to print Invoice numbers anywhere the Account Number is displayed on a bill. I can't pay mine because I can't do so online without an invoice number despite providing my account number and nobody will pick up the phone to take my payment. The internet quality is good, but the customer service is a nightmare. I'm so sick of this happening every month.
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We've had OneSource for more than two years and it's been great. We've only had a handful of service interruptions, and they were resolved quickly. Their phone support has always been easy to reach and responsive. And the one time we've needed someone to come out to the house, they were there within a few hours.
I've had one source for about 1 year just for internet. I used to have AT&T, but there service was subpar with only 18mb down and 1 up. Currently I have 500mb Down and 50 up for roughly the same price. One Source has had its ups and downs, but I have to say their ups are far more frequent, but their downs make you want to pull your hair out. Their phone customer support is alright, but other services care a bit more and aren't rushing you to get off the phone (this is their daytime people). Where they shine is their Techs. Typically they are able to come out the same day which is unheard of with larger companies. Jason has been phenomenal with helping me find issues that had been plaguing me for 2 months and has kept me posted on issues that they are working on. I have had several other techs as well and they are just as good. Ignore the mediocre reviews on here. They honestly scared me before I signed up. If you do have issues with your network call their support and have the Techs come out. They will help you diagnose and resolve the issue. It may take a few times to get everything situated, but unlike sprectrum & At&T it doesn't take weeks in between appointments. 4 out of 5 stars for the service and continual support. Room for improvement is their day staff that answers the phone at the main office
OneSource Communications recently installed and offers up to 1gig in the shale creek Rhome area for 99, they also offer lower speeds at lower prices. As I sometimes have conference calls and work from home, along with some gaming. We decided to pay for the 1gig fiber. So far it has been really good. I bought a rather high end router that was around 300 dollars so it can handle 1g. However, we are consistently getting around 750mps up and down which is still okay. The connection is solid it has a few hick ups every now and then. But I will say not nearly as bad as CenturyLink. Some of OneSource opportunities in my opinion would be customer service. The ladies on the phone could show more passion. Also during the weekend the service was disconnected and they have a option to call as the office is closed but the phone just kept ringing. After leaving a voicemail they still didn’t return my call. Overall I am giving them 5 stars because the connection rarely disconnects and to be honest I like small companies that take risk. This area would not normally have fiber already and now it does because they did something that the big internet companies wouldn’t. I highly recommend getting the fiber, it will blow anything out here out of it socks.
22 years of business is unbelievable. Unbelievable because of the countless complaints spanning years of terrible service at every tier that has been submitted not only to BBB but COUNTLESS complaints from residents that are forced to use them as an ISP. In the day and age of working or learning remotely the internet has become a necessity and if you go to the reviews for Watervue Apartments in Keller for instance you will find that the NUMBER 1 complaint from the tenants that live there is the internet or lack thereof courtesy of OneSource (One choice). What's even more unbelievable is OneSource seems to have more of a \Customer Service\ presence on BBB then they do at their own office. I especially enjoy reading the apparent go to tactics of throwing the customer under the bus by citing \payment history\ as the issue after an unsatisfied customer files a complaint. As it turns out OneSource, folks would be a little more inclined to pay their bill if they were getting HALF the internet service potential that you put in to collecting payment from them. OneSource has poor ratings no matter where you choose to check their reviews. Hopefully management where I live delivers on their promise to replace them in the near future. Good riddance.
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