Fort Worth, United States
685 John B Sias Memorial Pkwy Suite 330
N/A
I contacted this location prior to driving an hour and they confirmed location, availability and hours operation. Upon arrival I search the address for over 30 minutes to try and locate the site of plastic mart. There was no indication they exist at this location. I suspect they moved or closed. The adjacent Roto Plastic company is closed too. The building appears to be taken over by Pier 1. I wasted several hours of my time and was not please. I will not support this company in the future. Please remove your listing for this address from Google and your website.
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DO Not Buy from Plastic-Mart!!I purchased Water tank on 07/08/2020 from pasticmart.com. When the tank arrived it had a massive dent, deep scratch marks with a hole. I refused the delivery of the tank then took a picture of the tank while it was still on the delivery truck and then emailed plastic mart service\ eturn representative Shawn the same day with a picture of the tank and noted that I refused delivery. Shawn then tried to convince me over email that the tank was fine and functional and that she would give a 50 credit to accept delivery of the damaged tank. I refused and good thing because plastic-marts trick is to get you to accept delivery which then makes then not liable for anything. A week later Shawn emails me and says that the tank will have to be sent to a rep in CA to be inspected to determine if there really is a hole and based on that inspection it will determine if i get a refund. I've email Shawn every week since asking for an ETA. On August 5, 2020, I officially asked Shawn for a complete refund and her response was \the tank has not arrived for inspection as of yet\ and did not provide any additional information on my request ETA on. I just want the money back and to warn other people of these business practices. I've spent over month dealing with these people to get my money back. I have all the email communications saved along with the picture of the damaged tank they attempted to deliver me. I still have not got my 484.00 back!
I ordered a overpriced boat fuel tank a month ago. Called these guys on August 24 to check the status. The rep stated she believed Moeller did not make that tank and that she would follow up with an email. It never happened. Called on Aug 25, the rep stated she did not know which company got the order. Spoke to Julia, who guaranteed me she would be on it. Aug 27, no call from Julia, but got the run around again. Finally, on Aug 28, the rep (not Julia) stated they needed an extra 30 days to build the tank which they contract out anyway. For being the manager, Julia does not take her position seriously, doesn't return calls. I even asked Julia for the GM or CEO which she refused to provide. PLEASE DO NOT USE THIS COMPANY. I found the tank 400 dollars cheaper somewhere else and was delivered a week later. Second Response to Nick the call center manager. What needs to happen is the owner needs to clear the house and put everyone in unemployment. Then put in all new staff. Look at your reviews, they are horrible. What makes you think anyone would be dumb enough to order from plastic mart a second time.
Purchased a tank online. My tank came damaged and the shipping is non refundable. They wanted me to wait until they scheduled the return before getting the replacement. Took them 3 weeks to come and I still have not received a refund, plus I am out over 200 for shipping. You should back what you sell, shipping should not be my responsibility for faulty products.
Do not buy from these guys!!! First they overcharged me on shipping. After 3 days of run around, they emailed me and said they would refund the overcharge. It never happened. Then the water tank arrives and it is completely smashed. It's no longer a round 550 gallon tank. Its a 200 gallon tank that looks like an hour glass. Top of the tank was beat with a hammer and cracks all over. When I contacted the customer support, she tells me to pound it out. HOW ABOUT I POUND YOU OUT?!!! horrible customer service. I have disputed the charge and in process of suing them for the delays of getting the job done on my property.
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