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Texas Hot Tub Company - Fort Worth

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Fort Worth, United States

texashottubco.com
Hot tub store· Swimming pool· Swimming pool supply store· Sauna store

Texas Hot Tub Company - Fort Worth Reviews | Rating 4.8 out of 5 stars (5 reviews)

Texas Hot Tub Company - Fort Worth is located in Fort Worth, United States on 4820 SE Loop 820. Texas Hot Tub Company - Fort Worth is rated 4.8 out of 5 in the category hot tub store in United States.

Address

4820 SE Loop 820

Phone

+1 8179525984

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Nancy Rosellini

What a pleasant surprise! Excellent customer service all around from Texas Hot Tub Co of Fort Worth. Our new hot tub had some “unique” issues with parts. Eddy, the service manager was more than polite and eager to diagnosis and repair our tub. He worked us into an already busy schedule to have the tech, Michael, come out within a couple days. Michael called the morning of our appointment, confirmed the window of time for his arrival and was there promptly. He was able to find the issue and repair it on the spot. Unfortunately, another issue came up almost immediately and again Eddy did all he could to get the issue resolved. He actually ended up coming by himself when he realized he was going to be in our area much sooner than Michael could get here. Quite the “unique” issue but he figured it out and ordered the part. Covid challenges have slowed all manufacturers down and made us wait much longer than normal and Eddy was good about keeping us in the loop about where we were in the replacement part line. Once part arrived Michael was scheduled the very next day, called and confirmed time, arrived promptly and took care of issue. We have enjoyed our wonderful hot tub ever since. Hope we never have to call them again but if we ever do have any issues with our tub I will not hesitate to contact Eddy at Texas Hot Tub Company in Ft. Worth and will have every confidence in Michael’s ability to resolve the issue quickly! Thanks again for the excellent customer service all around!

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Sage TX

Great experience buying a spa today. James was friendly, knowledgeable and not pushy. This was our first stop, and didn't need another. James helped us pick the perfect Tropic Seas Spa for our needs. Can't wait for delivery!!

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No Name

Tech called first to give an arrival window and asked if there were any special site access things he should know before he gets onsite. Arrived on time and followed instructions for access perfect. Diagnosed problem quickly. Replaced faulty part quickly. Had us back up and running without issue. Good young man who was well trained. He was completely comfortable around my extra large dogs and was very sweet to them. Very glad he had parts on the truck where we weren't down for an extended amount of time.

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chris GOTTLIEB

Technician set appointment based on his availability, not ours, and was late to appointment. Technician was to call back the following day with price and availability of parts, no call back. I reached out to Sercice department and left a message for the technician, which I did receive a call back the following day with price but no ETA of parts. I also left a message for James, the General Manager, which I am still waiting on a return call 48hrs later. Sales and Parts Department have always been great; Service needs to step up their game and at very least deliver on their word. It would also be great if the GM would care to follow up with customers.

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JoAnn Jones

Loved their selection of hot tubs and knowledgeable staff, multiple price ranges & sizes. As a female I thought I wanted one with a lounger, and they were the first ones to tell me, \you may want it but he's (my husband) is going to be the one using it as typically woman float out of them\ said he went through the same thing with his wife. Makes sense. They delivered it, filled it & showed me how everything operated, how & when to load chemicals. Everyone was super friendly & helpful.

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