Fort Worth, United States
5216 Jacksboro Hwy
N/A
+1 8176265496
Just wanted to thank you so much for getting our propane to us so quickly after the snow and ice storm. We had relied on our propane to light our fireplaces when the electricity would shut off and on. Needless to say We were starting to run very low and when we called you were here the next day!! Awesome job and a great big Thank You!!
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I literally called about services and pricing but somehow they were surprised when we showed up. They said we'd have to tag our tank and pick it up the next day, um no thanks. This would have been AWESOME and necessary I formation to give over the phone when I called so I wouldnt waste my time.
New to the area and called United Propane who was the provider listed as the provider from previous owner. Asked for 200 Gallons to be delivered but when driver came he Filed our 1000 Gal tank. After calling and explaining the problem I agreed that I would pay for the amount I originally ordered and after the first of the year make a large payment on the balance even though it was their mistake and I did not want or need the tank filled. The lack of communication at this company is shocking. My husband and I received collection calls from them every couple weeks. When I would call and explain someone would emember\ our agreement and their mistake (which I asked for them to note on my account numerous times). Every time they would say it was no problem to wait a couple months to pay for the extra fuel as it was completely their mistake ... but calls continued and invoices sent showing numerous late fee charges...clearly one hand does not know what the other is doing. In hind sight I should have asked them to come get the fuel that was delivered in error but was trying to be understanding that mistakes happen and that I would, eventually, use it. I have since paid them in full and asked them to never call me or deliver fuel to this address again. Overall horrible experience and I would not recommend.
Always good customer service. Fair prices.
Bad valve originally installed and they want you to pay again to replace.
Found what we needed but slow with transactions....
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