Fort Worth, United States
694 Alta Mere Dr
N/A
+18177329825
Best experience I’ve had in a LONG time! The manager Freddy was absolutely amazing! I usually hate going to the retail store but Freddy gave me spectacular service! Thank you so much!!
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Worst Verizon store I have ever been to. My husband and I signed up for promo which was a bogo in August. Was told it would take a few months for the phone to show up free and then we would be credited. Came back in December bc the promo still did not reflect on our bill. Was then by told new manager it was taken care of. Came back in January because changes still did not reflect on our bill to be told that they misinformed us of the promo and that we didn't qualify. Explained why we opened a new line was for this promo and I needed it fixed. Manager told us we needed to change the plan so he could qualify us. It is currently almost March and only changes that have been made were to out us on a more expensive plan so we could qualify. Called again today to be told he would figure it out and call me back in 30 min and its been 3 hrs. I've called twice since and he is to busy to speak with me. The customer service is horrible. Do not go here...
I’ve been a Verizon customer for two years now, but this is the only place that I’m 100% sure will give me the best deal available. The store manger, Freddy, provided my boyfriend and I with fast service, a very entertaining conversation, and the best deal. ( after this was our third store of the day) Whenever I need any assistance with my Verizon plan, Freddy and his team will be the first that I go to.
Piss poor customer service. Guy had me waiting for 40 minutes when all I needed was a screen protector. Poor communication skills. Do better.
Freddy the Store Manager is AMAZING!! GREAT personality, very perfesional and nice!
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