Frankfort, United States
501 High St
N/A
+1 5025643226
Wheelchair-accessible entrance
Lovely people staff the building . Very friendly . Got my taxes done in 15 mins . I was impressed .
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Used a legitimate company to file my taxes and KY DoR flagged my returns as fraud alert. I had to prove my identity. If you don't do this in their time allowed you then have to submit all kinds of proof. I did this May 2. Checking in, they claim I submitted it May 9. Right now they are processing April 13. My taxes were filed by well before I submitted proof of identity. So now I got kicked to the back of the line and still haven't gotten my return. Pray you don't fall victim to their pathetic \identity theft protection\ system! #ThanksMackGillim
Called today to check on my amended return from 2018 and was told it would be another 5 to 9 months before I would get it. They’ve had it since March and when I ask if I’d get interest I was told no even when my tax preparer told me I would. The lady was very blunt and not nice at all. This place is a joke. I bet if I owed them money they wouldn’t wait a year to get it! Must be the party in charge because I’ve never seen delays like this in my 38 years of working. And pleas update your voicemail system. It is 2010 and not 2017.
Tried to get a problem resolved on the phone but the RUDE person named Amber would not even listen!!! She was curt from the time she answered!!! Then threatened to hang up on me!!! Well she can bug off!!! She needs a different job because she has no customer relations skills!!! I will never call back again!
They do not honor pos marked dates and toss the envelopes. They do this so they can say they enter them in late and rack up penalties and fees. I have proof because I send mine certified mail now and it shows the date that conflicts with their records.
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