Franklin, United States
7044 S Ballpark Dr
N/A
+1 4145296600
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I've been visiting Wheel and Sprocket for years. Second time in the new location. Got some great help finding the Kegel Alpha trails and then ended up buying a pair of gravel biking shoes. Definitely coming back next time I'm in Milwaukee.
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Website says they follow government Covid-19 guidelines of 10 people to a store? It was very busy and they had well over double that number of people inside. Maybe it was an off day but last time they had knowledgeable staff. We spoke with two different people. Each of the young men who helped us kept giving wrong information on different product specifications and how to use them. Had I not clearly known better I'd have bought the wrong items. Beautiful store, but seems to lack management. Nice if they train all staff on product specification and basics of customer service. Not even a simple thank you after both of our purchases.
5 stars to Wheel and Sprocket in Franklin!!! Professional and very knowledgeable on their products. The whole staff was helpful and willing to answer questions. I've purchased from other W&S locations and the theme is always the same! Thank you again!!!
Outstanding people at this store. They went above and beyond and fixed my daughter's mountain bike last minute. They even made some necessary adjustments without my asking free of charge. They saved our weekend mountain biking trip this weekend. I always get great service from friendly people at this store. Thank you W&S Franklin!!
Amazing find! Drove up from Racine, but I'd drive 3x as far if I had to. Great selection, prices but the staff really made the difference. The person who working on my tire & rim has 20 years of experience in the industry.
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