Frederick, United States
1003 W 7th St
N/A
+1 3017326943
Wheelchair-accessible entrance
My daughter and I came in with no reservation and Amber helped us out. She walked us through every step of (she chose glass earrings and a nightlight) the process. The place was nice, clean and well organized. Amber was very helpful and polite. We will definitely come back. VERY highly recommended.
like
Roaches, no hot water, property falling apart, filthy sheets, curtains and towels, abandoned facility. No enmities. Counted 11 guests. Ghost town. Scary. Horrible experience
I love this place! Very sanitized and COVID aware, great options of various crafts to work on, can't wait to go back!
We were really looking forward to Hot Fired Arts, but unfortunately were disappointed with our experience. We had a reservation at 11am on a weekday. We arrived at 11:05. Even with our names and reservation time being posted on the table, someone else had placed their pottery on our table. Apparently another family had come in for a \to-go\ order and set their items down. This would not have been a problem, except with COVID, I'd prefer not to have anyone's items in our reserved space. I then had to switch out one of the chairs at our table, because there were footprints all over it (I suspect someone stepped on the chair to reach a piece of pottery on a high shelf). We waited until 11:30 to be helped, because there was just one young woman working, and she was assisting the family with their to go order. Why have reservations if walk-ins get priority? I'm not sure if they were walk-ins, or scheduled a pickup time, but they weren't the only family who came in for a to-go order who received priority over us. When we were being helped, we were told by the young woman she would bring us water for our brushes. She forgot, and so I ended up getting my own, because she was constantly helping other families. All this to say, clearly one person is not enough staff to accommodate a full studio plus pickup orders. The young woman (Mackenna) was very friendly, but obviously overwhelmed. While tables were placed a safe distance apart, we still frequently had strangers next to us, because that was the only place they could view the pottery to choose their pieces. Based on what I read on the website, the owner has taken COVID into consideration by offering outdoor seating, to go orders, etc., so this was surprising and frustrating. I was hoping to give my daughter a special day for her 4th birthday, and this missed the mark.
I loved the experience, but the selection for pieces was not very big. I wanted more pottety options to choose from. They also had a very limited color selection, which I found disappointing too. The staff was very kind and helpful without being too intrusive. I have not gotten my pieces back yet, but hopefully they aren't ruined by employee carelessness like they were at the other pottery place in Frederick.
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