Fredericksburg, United States
4600 Plank Rd
N/A
+1 5407366034
Kerbside pickupIn-store pick-upIn-store shopping
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I came to this place because I was looking for tires, of course, a tire place, and I never heard about them before, so I read the reviews, and so far, they were good, so I thought to give it a try and see how everything go. When I came in, I was greeted by John, and he was very professional. He talked to me about a few brands and explained everything to me about the warranty, so I said, let's go with this pair of tires. When I tried them, they didn't feel right like my previous tires. They were not responsive when I was trying to turn or swerve, so I spoke to him again. He said we offer 30 days guarantee if you don't like it, we can swap them for different ones. I was amazed that no other company does that, so I said let it go and get the one I already had before, so he ordered me a new one. Later on, that week I got a call, and he said that the tires wore in, so I came in and again very professional and friendly they put the tires on, and I was on my way. My overall experience with this store was excellent, and they also cover Tire balanced and rotation for free if you get the tires with them. I'm pleased about this visit's outcome and once again, thank you to John for making it very professional and friendly.
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WONDERFUL experience here! Woke up to head to work this morning and my tire was nearly flat. I was able pump it up, and get to work fine, where my friend recommended I come here for a fix. I set up an appointment online, which I later changed to a later time over the phone with no issue. I wound up arriving earlier than anticipated, and decided to wait in my vehicle as to respect any other previous appointments. Instead, a nice gentleman came out and greeted me, letting me know that they could see me right away! I waited in their reception area comfortably after checking in for no more than 30 minutes before they were done. They found a screw in the tire; and were able to safely remove, patch, fill, test for leaks, balance, AND ensure my other tires were ship-shape....for FREE! Honestly, how in the hell did I not know this place existed? I promise, whenever in the future that I need to get my tires replaced/serviced I'll be here!
Had a great experience today at Discount Tire! Had a flat tire on a new car and they replaced and reprogrammed our TPMS sensors and it was a quick and awesome experience. Brandon, Eric and Mikey all helped us and were super professional. We’ve used them before when I needed tires put on new rims for our other vehicle and the process was so quick and easy with no issues. Prices are great. We recommend them to everyone!
Tires are decently priced, Service was great, they even removed a wheel lock that I couldn't due to a stripped key at no extra cost. Service was fast. Would have given them 5 stars except they forgot to close my hood. Luckily my car has sensors that advised me my hood was open after I drove off. Other then that no complaints. Make sure to close the hood not everyone has sensors in their car.
Like the previous reviewer, I am also very picky. The customer service is really second-to-none, exceptional! I am happy with the whole process except for one thing... They don't do alignments...!!!??? I cannot figure out how you can sell tires but not do alignments.... anyways everything worked out great, pricing and service was super, just bummed they don't do allignments.
Customer service of your staff is top notch. Rarely have I experienced such a great group of professionals. Andrew did an excellent job of balancing my wheels. When I noticed the wheel weights were different on my right and left wheels (no fault of Discount Tire) he saw to the issue gladly and replaced the wheel weight already on the wheel with one that matched the design Discount Tire uses...so now both sides match. Two different technicians did each wheel so it wasn't Andrews fault. I happened to notice when I inspected the final result. I know its a small thing that probably nobody else would notice but when it comes to customer service - Andrew showed me that no request is too small to be addressed at Discount Tire. I also want to thank Michael as he was the salesperson I dealt with over the phone. I called last week to order the tires and apparently the price went up from 220 to 237.25. I just noticed that when I got home and checked the website. Sure enough the price went up so no worries there - that's life. Nothing Michael could control. He is courteous, professional, and a real pleasure to deal with. All in all I just wanted to let you know that you have some really great folks working there and because of them - you've got a customer for life!!! I couldn't be more pleased. Those guys deserve a hand!!!
This place was amazing!!! Brandon and Tristan were both very professional and helped us in a timely manner. I was completely shocked by how quickly they got the job done...45 min!!! Like what?!?! Overall great service and would fully recommend getting tires here.
I had a nail in my tire. When the two shops I normally frequent told me they didn't have time for me to come in I called Discount Tire. I had never been there before but on a busy Saturday they made time to fit me in. They removed the nail and luckily no patch was needed. They did not charge me. What a great place! Awesome, friendly people. Very refreshing.
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