Fredericksburg, United States
57 Cool Springs Rd
N/A
(540) 374-1500
I wanted to give them a chance, but I don't know how this place stays in business. I called to get a price on a Hustler mower, for which they're a dealer. They said I had to pay full MSRP because they didn't have one in stock (they didn't have ANY Hustler in stock), which is almost 2k more than other dealers in the immediate area. Basically I was absorbing all the dealership costs of ordering what should be a stock mower. I'll take my business elsewhere. BTW, I agree with nearly all the other comments about this business, those people are regularly mean to their customers.
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Excellent service. Needed my tires changed to different wheels and they did it for a reasonable price and in a timely fashion
Well I see I’m not the only one who feels customer service is horrible here
Employee was extremely rude over the phone. Gave him the part nunber multiple times and told him the part i needed. Told me the part doesnt exist and acted extremely condescending. Found the exact part i asked for on the manufacturer website 30 seconds after i got off the phone with him. Not sure how they are still in business
I dropped off my lawn mower at Outdoor Power Depot and requested an estimate for repair. I paid them 25 for the estimate which would be applied to the repair cost as a credit if I approved the work. I was told when I dropped the lawn mower off that it would be one week before they could give me an estimate. 2 weeks later they still had not called me with an estimate. I then called them and they told me that my mower was next in line. (Wow! What a coincidence!) They did not apologize for the delay. I then waited another 2 weeks and heard nothing from them during that time. At that point I decided to give up. I went to pick up my lawn mower and when I arrived the counter person was sitting around doing nothing. The owner was walking around doing nothing, also. There was no sign of anyone doing any work. I asked for my lawn mower back and they promptly returned my mower. They did not apologize for not providing an estimate even though they had the mower for nearly 1 month. The only good thing I can say about the place is that they did return my 25. It appears that this company is lacking a repair technician and they were not willing to admit this, let alone apologize for wasting my time.
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