Freegate Tourism Inc

Theresa Murphy

BEWARE - In my opinion FreeGate Tourism Travel Agency is a totally disreputable company! Do your homework before selecting a professional travel agency. Only deal with travel agencies that are USTOA Members. FreeGate is not listed as a current USTOA Member, although, certain websites list FreeGate’s affiliation to USTOA. My family & I found out the hard way. We decided to use FreeGate Tourism Travel Agency because we were not familiar with all the nuances relating to international travel, and counted on its expertise to plan our vacation. Our family vacation was utterly destroyed because of this company’s ignorance regarding passport regulations. FreeGate Tourism unconscionably neglected to verbally communicate (either in person or over the phone) the existence of a 6-month passport rule when travelling to certain destinations out of the country. Due to FreeGate Tourism’s blatant failure to verbally advise us of such vital information, two family members were stranded at the airport unable to board the flight, even though they possessed valid passports that would not expire for two months. To add insult to injury, FreeGate Tourism refused to take any responsibility for its reprehensible actions. When questioned about the 6-month passport regulation, we were directed to a general disclaimer, which was sent as an attachment, via e-mail, but never opened or viewed. This veiled attempt to disclose imperative travel information is disgraceful. Shame on FreeGate Tourism for its shoddy and unprofessional business practices! Due to FreeGate’s slack communication policy two of my family members were denied the beauty of the Galapagos Islands, a once in a lifetime trip, with no compensation or refund for their expenses.

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