Freeport, United States
700 Seaga Dr
N/A
+1 8152979500
Wheelchair-accessible entrance
I had sold thousands of Seaga Machines in Asia , these are the most easiest machines to set up and are work horses . 100s of them are over 6 years old and running with proper maintenance.
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I have been in the vending business for just over 1 year . I purchased 5 INF5C machines and use them exclusively. As of yesterday I have had 3 cooling decks go out . Two cooling decks went out just after the first month in service on two brand new machines . The first replacement just lasted 1 year . And the cost of a new one is around 900.00 with shipping . My machines are not placed in a dusty sawmill . They are in climate controlled break rooms . They are not being abused by the general public. I expect things like the keypad to break after extensive use . But to have the cooling deck go out in the first month of a 6000.00 industrial machine ? To add insult to injury, the last replacement cooling deck Seaga sent me . Two supports on the evaporator fan were broken . What type of quality control does Seaga have ? If I had know about this before I purchased these high priced machines , I would not have used Seaga . I hope this helps someone else not make the same mistake I made .
Best customer service experience Mark Farshtchi help me in March to replace a vending machine that I had that got broken into. Very fast and great service. I am still looking for a SM23B to get my second machine back and running.
Best customer service I have had our tech support person Jamaal D, He totally went above & beyond, kept at it until my machine was running smoothly. Thanks again Jamaal.
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