Friedens, United States
273 Culligan Rd
N/A
+1 8144457694
DeliveryIn-store pick-upIn-store shopping
Stoner Quality Water has excellent technicians and wonderful communication and customer service. They texted me the day before to let me know when they would be coming and they called right before they arrived to make sure that it was a good time for me. I can’t say enough about the excellent service, knowledgeable assistance and expertise that Randy provided. I highly recommend these guys!
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Friendly, knowledgeable, and courteous group of people to work with.
I have over 35 years of maintenance management experience and I expect quality craftsmanship and customer service. I had a recent installation performed by the Culligan Stoner Quality Water Team. The first step was to get a water analysis performed. I met with Lance Salley/General Manager at our home and he explained all the necessary options of water treatment that I would need. Lance is very knowledgeable about the water business and the equipment needed for our application. Our carbon and water softener tank system was installed by Randy Kelly who is a craftsman by trade and also very knowledgeable about the water systems. I have known Randy for many years and he did some work in previous locations in which I was very impressed with. To make a long story short I have dealt with many people over the years and the art of craftsmanship and customer service is definitely performed at Stoner Quality Water, Inc. My experience with Lance and Randy are pretty rare these days. It's really nice to get a quality job and customer service all at the same time. I rated this 5 stars because many years ago a quality job and customer service was mandatory. It is still mandatory at Stoner Quality Water, Inc.
Some of the worst customer service I have ever experienced. When I called for info, I was told in a very abrubt tone that they were too busy to talk to me and to come in if I wanted information. When I did, they were still too busy--busy gossiping to each other and making rude comments about another coworker. After a few minutes, an extremely rude woman named \Amy\ told me she'd be with me in a minute--then turned around and continued to gossip with coworkers. I don't think they even noticed when I left. I cannot attest as to the actual quality of their service or product but would rather give my money to a company who actually appreciates it. Highly unprofessional.
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