Frisco, United States
8245 Gaylord Pkwy
N/A
+14693626642
Went into the Frisco store yesterday with a friend and was not greeted at the door by anyone. We walked around for about 20 minutes and no one came and asked us if we needed help so we left. As we were leaving an older couple came in and the salesperson immediately asked them if they needed help and what they were looking for. I guess we weren’t good enough for them to help. That’s okay I went next door to Haverty’s, where they were extremely helpful, and spent around 3,000. I guess Bassett didn’t need my money!!
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Fantastic experience! I had an an eclectic look that I was going for, but challenged by our room layout and pieces that I wanted to incorporate. Our designer, Pamela, came to our house and was instrumental in creating the vision. The room now is so comfortable and balanced! Pamela suggested pieces, fabrics, and a layout that I never would thought of on my own. My husband (who didn’t want new furniture) has now adopted the space. I will be calling Pamela as soon as my she-shed is ready.
Furniture arrived damaged. Tried to reach the designer and the store manager with no success( also sent an email). Called customer service who sent the issue to the store. No response from the store for 2 weeks. They are very nice when you come to buy but ignore you after the sale. Very disappointing when you have so many options out there. We thought Bassett are different but it looks like they don’t justify the image they try to have by inflating their prices. Never going back.
Great furniture with the bonus of design help.
We ordered living room furniture on two separate occasions in June and August 2019. We were looking for high-quality furniture for our new home. The first order took over 60 days to arrive and the second is approaching 45 days although both orders were “in-stock” fabrics and were supposed to be “30 days”. Bassett customer service is a joke because nobody can tell you the status of the order because only one person has “access” to that particular screen in the system. I have been given the runaround and have been transferred to multiple people that do not have answers. Avoid Bassett at all costs.
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