Frisco, United States
15550 Preston Rd
N/A
+1 4696447665
I’m using Prestige for a 22’x14’ arbor with a concrete slab. I solicited multiple bids, but ended up choosing Prestige because it felt like they were an established company and it was worth paying a little extra hoping to not deal with the headaches you hear about during some construction projects. What I didn’t realize is that for outdoor living Prestige sub contracts out most of the work for this type of project. My project started off with excavation(after paying 50% on the project) and then my yard was left as a mud pit for 2 weeks with no progress made. Prestige uses an online program to share the project schedule. When I first saw it, I realized a number of the tasks that were showing weren’t applicable to my project. I called and was told that was just a typical project schedule. So no one actually reviewed my project to know what was needed. That would have been fine, but it became obvious pretty quick that this schedule wasn’t used based on feedback from their subs. This schedule changes as dates are missed,(attached is an early version). At most a simple project like this should take 2 weeks and we’re sitting at 5 weeks with no idea how much longer until it will be finished. The project started the same time as construction on 2 houses behind mine as shown in the attached pictures. The houses were framed before I even had a slab poured. Pool projects may be a different experience, but I would suggest looking for another contractor for outdoor living.
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Our pool build was an outstanding experience. Toby worked with us to make sure we build the exact pool we were looking for and made great suggestions for different materials and features. We also purchased patio furniture and in-pool furniture from Donnie. He helped finish off our build by providing suggestions on materials and finishes - he even came out and installed all of the furniture with the delivery team. His suggestions were exactly what we needed to finish off the project. I cannot recommend Prestige Pool and Patio more if you are looking at putting in a pool!
Prestige pool and patio cut me off on PGA east of preston in the rain and nearly caused an accidedent. Tell your employees to drive more carefully please!
My husband and I are new to this pool-building thing and needed a lot of guidance. We read reviews on several companies and decided on Prestige--one of the best decisions we have made!!! Kevin Churchwell was our designer and came to look at our yard with us to better understand our needs and wants. The design was quickly done, easy to understand and very clean. He even provided 3-D color images from every angle and a video \look\ at the design as if we were standing right there! Fast, professional, straightforward & very creative.... During the process, he had some great suggestions that changed our way of thinking and the result has been so much more than we dreamed it could be!!! Example: I had asked for a flagstone surface. Kevin told me he \would be happy to build it just that way\ if we insisted, but told us about flagstone as a material that gets very hot on bare feet! Who knew??!! He suggested travertine stone because it stays cooler in full sun, but also because the overall look would be more formal and clean looking and match the clean, square lines of our house. Oh My Gosh--it's stunning!!! We also wanted some bar stools built into the pool. He, again, educated us..... He shared that the polaris would get wrapped around those built-in stools, and that he would gladly do them for us but wanted us to be aware of the results..... We opted against them! In our estimation, he could have just said yes to all our crazy ideas and collected our money..... but he didn't! He is a man of integrity and he made our investment perfect!! Thank you, Prestige and especially Kevin Churchwell!!!
Great service and decent prices. Hard to find reputable pool companies around. Easy to schedule and service tech provided updates. No rip off tactics either. Tech friendly and clear in what he needed to do. Cleaned up and explained what was done.
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