Frisco, United States
2330 Preston Rd Suite 500
$$
+1 8008801077
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Had two upgrades with Verizon before coming to this store and this was the WORST experience ever and I didn't even leave with the phone. Quasim was matter of fact and was so sure he knew all of Verizon's policies even though it always been done before. Even if it wasn't technically policy I'm glad the other Verizon's helped me out and made sure I felt like a valued customer and not another number like Q. Now that I see these reviews i get why this store is what it is and hopefully Verizon looks at it.
like
I understand with covid people have to close or shorten hours, but I don't see why this Verizon location would close every weekend when most people would be interested in coming in or buying something. Unfortunately, their support over the phone is terrible. I was on hold for over an hour and they simply transferred me once and I had to hang up because my time is more valuable. Disappointing.
I've never had a store go out of their way to make sure I don't buy a phone. I was interested in upgrading one or two of my phones today. They don't setup or transfer from verizon accounts to verizon accounts anymore. They told me I could do everything myself at home, and I could order cases at home for cheaper. I fail to see the point of having a store if I need to finish ordering and setup at home. LAZY & INCOMPETENT!!!
Worst experience in my life with customer service and support in store. They don’t know their own program to operate and help or might knew but was not helping. Q or Qaseem is very greedy and unhelpful I really had my worst experience in this store will never go again I would rather drive far to other store but never ever here. I was in sales business and I understand how it works but my experience here was very bad
I went online to get the local store phone number. I called the number and immediately went into the Verizon Music Loop with no end in sight! I've been on 2 chats, and talked to 4 different people in the last 2 hours of being in the loop! All I'm trying to do is buy a new phone with the e-gift cards I received for joining Verizon. It's looking like Verizon is drinking from the AT&T coolaid cooler! What a disappointment. I'm now on hold with two phones at the same time to see which answers first. I'm less than impressed Verizon.
Deli
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