Gainesville, United States
2603 NE 17th Terrace
N/A
+1 3523367026
I purchased my ticket a month ago. After waiting for the bus to arrive at the correct location, for probably too long. I decided to call the company. After finally getting In touch with them, they told me they stopped running the busses at all. They took no initiative and didn’t even contact me about a refund. I was left stranded in Gainesville without a ride to my home. Overall a terrible experience and a waste of time and money.
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The worst bus company out there. Terrible service. AC doesn't work most of the time. Have had trips where the bus engine kept overheating and we had to stop every couple of minutes. Another trip where a tire exploded and a rescue bus came to get us but they didn't have enough seats so I had to sit on the floor. The bus drivers don't speak English most of the time. They cancelled some trips because of covid and gave us travel credit. I no longer need the credit since I graduated and reached out twice by email to request a refund but they didn't respond. They are a terrible company that need to be shut down.
Awful customer service. Will not answer the phone, even though they said they would call back regarding travel credit I have, which is useless since they don’t have outgoing trips. I would just like my money back since I can’t even put it to use.
The staff was very pleasant and really do the most to give you the best experience possible. Great company to work with.
I strongly recommend this company. I’m a student and this past Friday I missed my bus do to my tardiness, because my car was broken, however they took in consideration my economic situation since I couldn’t afford another ticket and they helped me by allowing me to take a later bus that day. The lady that took my call made feel very comfortable as the driver that took me to my destination. Definitely recommend it. Thank you GMG TRANSPORT!
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