Gainesville, United States
635 NW 13th St Unit B
N/A
+13522253059
Couldn’t ask for better service man Sean and Matt made me feel at home and in ease during the stressful time trying to pick the perfect seats for my Dodge Challenger. I appreciate you guys man you made my 2020 much better. Definitely will be doing business in the future!!!!!!
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Hired them to reupholster my Hummer H2. I got the vehicle back with damages to my passenger door, a obvious patch job on the driver's I'm assuming they hoped I wouldn't see, garbage on the floor and my seat heater no longer working. Took the vehicle back the following Monday and complained. They replaced the upholstery on my driver seat eliminating the attempted patch job and they super glued the plastic they broke back together on my passenger door (very amateur like). Unfortunately they were not able to fix my heated seats and therefore I was forced to go to a third party. The third party had to flash my vehicle's computer to get my heated seats to work properly. I took the bill for the repair back to Automotive Soft Trim and they disputed any compensation at all. This is a case in which I did not get the vehicle back in the same condition in which I left it plain and simple. They should have taken full responsibility for the repairs and did not I would not recommend Automotive Soft Trim to anyone. Sad thing is that I was a returning customer with referrals for future jobs. They did a decent job first go-round. I'm absolutely beside myself that they handled things in the manner that they did.
We took our 10-year-old Honda Pilot in for a new headliner. Sean and his crew did an excellent 5-star job. Even did some extra work on the rear hatch. Great job. Good people. You will not be disappointed in their work.
Shawn & his crew do a fantastic job! Professional & prompt! Their attention to detail is unmatched! I've taken 2 of my personal vehicles to Shawn for seat repairs & a leather steering wheel cover and I've sent several friends as well. They were as impressed as I was with the quality work & craftsmanship that these guys put into each & every job! Wouldn't trust my vehicles to anyone else!
Best shop around hands down. Had some seat repairs done in my durango. Such great work & awesome staff! ! I was so pleased with their work & customer service, I brought my husbands truck to them for a seat repair & headliner to be replaced too. Definitely recommend for all of your cars & trucks interior needs. Great job guys (& gal)....by the way, Shannon is fantastic! !
I have been working with Shawn for quite some time as well Eric before him. They have always been upfront and honest with me. The quality of work has always been good. If I have asked for cheap, that is what I got but when it needs to be RIGHT, I know it costs me more. That is just life. When you need a good job, just let them know up front and they will take care of them. If you need to get the job done cheap, and they will let you know what they can do for you.
I have dealt with this deceptive operator, my experience is all negative. If you have an issue with him or his staff there is absolutely no middle ground. He will lie and then swear he did not lie. Find another vendor, anyone is better......Normally I do not follow up on these reviews, however reading the inaccuracies in their reply I had to respond . There was no request for constant work, once they screwed the job up there was no way I would let them touch my car again. In court there was insufficient evidence to prove he goofed my car up. One last point , he called me threatening legal action due to my less than sterling review. This guy is a headache.
Shopped here they did a great job.
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