Gainesville, United States
104 N Morris St
N/A
+1 8448747558
Less than 5 star? I cannot get 50 1GB for Life because I am an existing customer. That makes no sense. I have been a customer for 5 years. My speed has been coming in at 15 to 20MB but I pay 98 a month for the 400MB service. I can in and they say they can lower my bill, but I have to lower my speed. I am not sure dial up is much slower. The customer service rep was doing her best not to help me. This was a world class bad experience.
like
Prices keep increasing, over 50% \u003c2yrs. Not 1 show, any channel has sound thru entire broadcast. Problem is not new, been that way for 5 yrs. So 01.29.21 dropped cable, took equip back to the \so called\ Suddenlink Store at the Morris address pictured here, it is closed and for lease. A gentleman whom had just driven over an hour to return his equipment shared his same frustrations as well. Just when you think Suddenlink couldn't be anymore UNPROFESSIONAL, they rise to a new level.
Update: I followed up on twitter for assistance. I was told the only option was to decrease the services I receive to decrease the fee. Lol, no. Original review: Connected service in 2018 with a great price for service. Price went up in 2019. I called and threatened to discontinue service and fee's went down by 15. 6 months later fees went up higher than the first time. I called again and fee's went down by about 20, which was still higher than original, but close enough. 3 months later fee's were up to a new high. I called again and received, in writing, a new fee of about 70. Two months later, fee went up 10, and next month, up 10. Long story short, I strongly do not recommend Suddenlink. They are always raising fees, the wait times to address this are very long, service representatives sound miserable and read miserable scripts, and it doesn't matter, Suddenlink raises the prices the next month anyways. Stay away.
The equipment is faulty and they want to charge me 60 to replace it, then I'm suppose to figure out how to connect it...or I have to drive a long distance to their nearest store to get it myself!!! They are robbing people in this area!!! I've never encountered such poor service in my life!!!
Internet has been down more than it has been up. I have called this company twice a week for the last 4 weeks straight. Internet still doesn't stay up for more than 48 hours. I hear the tech has been dispatched and appointments have been made, tech never shows up.. This reminds me of internet i had back in the early 90s. If that is the kind of service you want this company is for you!
Deli
The best companies in the category 'Deli'