Galls Service Center

Garrett Spencer

I've been a buyer of first responder gear from this Company for over 5 years. I have been happy with all my purchases except one. I purchased a pair of Galls duty boots and wore them twice and they were always kept in my airconditioned closet. I went to put them on after only 2 days of use and the sole fell of and after inspection the other was coming off. Customer service denied my request to replace them. I'm making this review so as no other first responder has to suffer with the poor customer service I received as I will NEVER purchase another product from this company. One pair of boots and the lack of class in the phone conversation resulting in a refusal to replace the boots that I would send to them so they could see they had only 2 days of use and were perfect except for the poor construction and rubber. You LOST a long-term customer.

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