Bedford, United States
123 Broadway Ave
N/A
+14404393444
I wish I could leave a separate review for the salesman, Mike, cause he deserves 5 stars, he was helpful, knowledgeable, courteous and did everything he could to help me get the payment price I needed. My problem however is with whoever handles the financing and paperwork. For context, I bought my car on a Monday within the last few hours of business and, due to my age (23), I needed a co-signer to get approved for the car loan. Unfortunately my co-signer lives out of state and due to COVID could not be there in person when I bought the car and this is where the issues start. Due to this we had to do what was explained to me as a maverick deal where It costs me 350 for them to hire a 3rd party that they mail the financial paperwork to who then meets with my co-signer as their witness to the signing of the documents, no problem there, it’s extenuating circumstances and there wasn’t really another way for things to be signed. I left the dealership under the assumption that financing and paperwork would be finalized the next day after the bank opened and approved the financing. I was called the next day, Tuesday, by someone in the finance department to finalize the options and things of that nature. I was told the financing was approved and that the paperwork would be sent out that day and should arrive at the latest Thursday to the 3rd party. It is now Saturday and neither I nor my co-signer have heard anything other than the 3rd party letting us know that the paperwork was sent out Thursday afternoon, two days after I was told it had been shipped with no explanation for the dealership as to why it took them half a week to put something in the mail and have left me without a car. This feels very unprofessional and I am disappointed to say the least.
like
Went for a recall on my Subaru Legacy. Service called me to tell me some small items needed to be replaced or cleaned. I was told my TOTAL would be a little over 100. I thought it was a bit steep, but I gave them the go ahead. When I went to pay, they said it was 242!!! That is more than TWICE what they told me the TOTAL would be. I protested, but they said it was a miscommunication. When given an estimate, it should include ALL the costs, including labor, not just the parts. And if it was a miscommunication, the woman needs to be properly trained to give estimates. I will not be back ever, and will be sure to tell everyone not to go there. Also, my dashboard had debris on it when I picked it up, see the picture. This is a bad way to to business.
The team made everything comfortable and easy to understand. Love my 2020 Outback
Great service. Did all the check points rotated tires oil and filter change checked all fluids and breaks plus washed the outside and cleaned all my inside windows. They are the best. I really appreciated all they did.
Eddie made my first Subaru purchasing experience fantastic. We shared stories and laughed through the whole process! It didn’t even feel like I was buying a car! If you are looking to buy a Subaru go to Eddie, you’ll know it’s him because of his Mohawk! All in all I highly recommend Eddie when coming here!
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