Maple Heights, United States
21000 Libby Rd
$$$
+1 2165816611
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
This is without a doubt one of the worst Home Depot stores out there. I placed a call to see if they had a particular item in stock as I live an hour from this store. I wanted to verify before making the 2 hour round trip. Makes sense right? One would think at least. I called and spoke to someone in Lawn & Garden. Let's just say he was TERRIBLE. Awful service, it was as if I was an inconvenience to him. He finally found the item and I asked him to please hold it for me as I would be coming to get it in couple of hours. His response? "you need to contact Will Call to do so". I said "could you please handle this for me so I don't have to go through all this again with someone else?" How next response? "this is not my job, but I will do it". REALLY? Wish I was lying folks but this is a true story. I wish I could give a zero. I was desperate to get this item as this was the only store in a 50 mile radius that had it. I got the item and I will NEVER shop there again. Perhaps you should offer a customer service 101 class.
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Selection horrible. Plants not very well taken care of. My cashier though was very nice and friendly.
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